Lee Ann Sinnett
Crossville,USA
Summary
Dedicated to delivering exceptional customer service and a collaborative approach to teamwork. Consistently advanced in my career and acquired valuable skills. Prioritizing customer needs and offering assistance whenever required, successfully climbed the ranks within various positions. Expanded skill set and reinforced commitment to providing outstanding support and fostering a harmonious work environment.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Service Concierge
Dave Kirk Automotive
Crossville, TN, US
05.2017 - Current
- Assisted service department with customer support.
- Managed appointment setup while handling customer questions.
- Facilitate promotional activities within the local area.
- Provided support in various service areas during staff shortages.
Deco Line Operator
Crossville Inc
Crossville, TN, US
01.2012 - 02.2016
- Monitored application of tiles and corrected any imperfections.
Assistant Store Manager
Goodys
Crossville, TN, US
10.2010 - 07.2012
- Coaching for improvement for store associates.
- Balancing registers, daily safe balance, deposits, reports.
- Executing floor plans seasonally, opening and closing of business.
Customer Service Manager
Walmart
Crossville, TN, US
04.2003 - 10.2010
- Guided associates toward improvement with targeted coaching.
- Balanced various registers and maintained safe operations.
- Completed staff performance assessments every year.
- Resolved customer inquiries efficiently.
- Gained promotion from cashier role to management position.
Office Manager
Campbell Mulch
Augusta, GA
10.2001 - 03.2003
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Office Manager
Ruan
Augusta, GA, US
02.1997 - 09.2001
- Account payable, account receivable, payroll, order parts needed, rent trucks to large companies.
Skills
- Sales
- Microsoft Office
- Microsoft Excel
- Dispatching
- Computer skills
- Communication skills
- Data entry
- Typing
- Microsoft Word
- Business Development
- Accounts Payable
- Accounts Receivable
- Office Management
- Store Management Experience
- Reliability and punctuality
- Team player mentality
- Strong multitasking
- Resourcefulness and initiative
- Strong work ethic
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Hospitality
- Team collaboration
- Verbal and written communication
- Decision-making
- Cash handling
- Effective problem solving
- Guest experiences
- Guest services
- Relationship building
- Accurate record keeping
- Conflict resolution
- Guest relations
- Client confidentiality
- Team supervision
- Community relations
- Transportation coordination
- Vendor interaction
- Reservation coordination
- Front desk support
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Service Concierge
Dave Kirk Automotive
05.2017 - Current
Deco Line Operator
Crossville Inc
01.2012 - 02.2016
Assistant Store Manager
Goodys
10.2010 - 07.2012
Customer Service Manager
Walmart
04.2003 - 10.2010
Office Manager
Campbell Mulch
10.2001 - 03.2003
Office Manager
Ruan
02.1997 - 09.2001