Mollie Stephens
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm
Overview
14
14
years of professional experience
Work History
Service Concierge
Crain
Fayetteville
01.2026 - 03.2026
- Engaged with guests to foster welcoming, friendly environments that enhanced overall guest experience.
- Managed guest complaints to ensure timely resolutions, contributing to guest satisfaction and loyalty.
- Scheduled appointments for clients utilizing the booking software system.
- Conducted surveys to assess customer satisfaction levels with products and services offered.
- Monitored and maintained inventory levels of supplies, ensuring seamless daily operations.
Sales Inspector
Massey Services
04.2025 - 10.2025
- Conducted inspections ensuring compliance with industry standards and regulations, enhancing safety and reliability.
- Used consultative sales approach to understand and meet customer needs.
- Enhanced customer satisfaction through in-depth product knowledge and engaging demonstrations tailored to client needs.
- Educated clients on effective pest prevention and control measures, empowering them to make informed decisions.
- Maintained accurate records of inspections and client interactions consistently.
Customer Service Representative III
Black Hills Energy
06.2017 - 03.2025
- Managed payment dispute resolution processes to ensure customer satisfaction.
- Customer complaint resolution
- Identified and addressed unique customer needs during support interactions.
- Created customized solutions for customers to meet their unique needs.
- Product troubleshooting and support
- Informed management of operational inefficiencies to improve service delivery
- Developed and provided actionable insights based on customer feedback.
- Multitasking in fast-paced environments
Caregiver
Setrek Inc
08.2012 - 07.2018
- Enhanced comfort and dignity for elderly clients through personalized care.
- Delivered compassionate end-of-life care.
- Established safe, supportive environment to foster well-being.
- Assisted with toileting needs while promoting dignity and respect.
- Remained calm while waiting for EMS assistance.
Education
High School Diploma -
Ellensburg High School
EllensburgSkills
- Customer education
- Call center procedures
- Appointment scheduling
- Dispute resolution
- Customer service
- Product sales
- Problem solving
- Building rapport
- Active listening
Timeline
Service Concierge
Crain
01.2026 - 03.2026
Sales Inspector
Massey Services
04.2025 - 10.2025
Customer Service Representative III
Black Hills Energy
06.2017 - 03.2025
Caregiver
Setrek Inc
08.2012 - 07.2018
High School Diploma -
Ellensburg High School