Esteban Colon
Jacksonville,FL
Summary
Customer-focused professional with formal experience in customer service and automotive-related environments. Skilled in greeting clients, coordinating service appointments, and ensuring a smooth and positive dealership experience. Strong communication skills, detail-oriented, and able to multitask efficiently in fast-paced settings. Committed to delivering exceptional service and building strong customer relationships.
Overview
2
2
years of professional experience
2013
2013
years of post-secondary education
Work History
Service Concierge
J&M auto sales
Jacksonville, Florida
2023.04 - 2025.06
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Coordinated vehicle maintenance schedules for optimal performance and reliability.
- Assisted clients with vehicle selections based on needs and preferences.
Education
Ben C Rain
Mobile, ALSkills
- Customer Service Excellence
- Service Appointment Coordination
- Dealership Front Desk Support
- Client Relations
- Multitasking in Fast-Paced Environments
- Problem Resolution
- Phone & In-Person Communication
- Time Management
- Basic Computer & Scheduling Systems
- Bilingual: English & Spanish
Professional Experience
Customer Service Representative
- Provided professional and friendly assistance to customers in person and over the phone
- Scheduled appointments and ensured accurate documentation
- Resolved customer concerns efficiently and maintained high satisfaction levels
- Managed multiple tasks while maintaining attention to detail
- Maintained organized records and updated customer information in system
Delivery Driver / Independent Contractor
- Delivered products while maintaining strong customer communication
- Ensured timely service and accurate order handling
- Conducted vehicle inspections and maintained professional presentation
- Demonstrated reliability, punctuality, and strong work ethic
Cover Letter
- Dear Hiring Manager,
- I am writing to express my interest in the Service Concierge position at your Chevrolet dealership. With formal experience in customer service and a strong understanding of the automotive environment, I am confident in my ability to provide an exceptional experience for every customer who walks through your doors.
- Throughout my career, I have developed strong communication and organizational skills while working directly with customers in fast-paced environments. I have experience assisting clients in person and over the phone, scheduling appointments, resolving concerns professionally, and ensuring that each customer feels valued and supported. My ability to multitask, stay organized, and remain calm under pressure allows me to contribute positively to team operations and customer satisfaction.
- I understand that at a Chevrolet dealership, customer experience is a top priority. I take pride in representing a brand with professionalism, maintaining a welcoming attitude, and ensuring smooth coordination between customers and service advisors. As a bilingual professional (English and Spanish), I am also able to assist a diverse customer base, which can further enhance the service experience.
- I am reliable, motivated, and committed to delivering high-quality service. I would welcome the opportunity to contribute to your team and help strengthen customer loyalty and satisfaction at your dealership.
- Thank you for your time and consideration. I look forward to the opportunity to discuss how I can contribute to your team.
- Sincerely,
- Esteban Colon
- Jacksonville, FL
- (904-840-8766)
- (Estebancolon94@gmail.com)
Languages
Spanish
Native/ Bilingual
Timeline
Service Concierge
J&M auto sales
2023.04 - 2025.06
Ben C Rain