Shawn Martin
Atlanta,GA
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
29
29
years of professional experience
Work History
Client Service Representative & Pet Concierge
Fetch Pets Atlanta
01.2017 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
- Offered personalized solutions to meet customer requirements and close sales.
Funeral Director Assistant
Scott County Funeral Home
01.2000 - 01.2009
- Assisted in all aspects of funeral service operations, from preparing the deceased for services to coordinating logistics and documentation
- Worked closely with families to arrange and personalize funeral services, ensuring their wishes were met
- Maintained a high level of professionalism and empathy while providing support to grieving families
- Managed administrative tasks and maintained records with attention to detail.
funeral directors
01.1995 - 01.1999
- Collaborated with, to coordinate and manage funeral services, ensuring a dignified and respectful atmosphere for families
- Assisted in preparing and embalming deceased individuals, adhering to industry regulations and safety standards
- Conducted administrative tasks such as managing documentation and coordinating with grieving families
- Demonstrated compassion and sensitivity when interacting with grieving families during a difficult time.
Education
Bachelor of Science - Business
University of Tennessee
Knoxville, TN06.1995
Skills
- Customer service excellence
- Communication and interpersonal skills
- Time management and organization
- Problem-solving and conflict resolution
- Multitasking and prioritization
- Adaptability and flexibility
- Customer Support
- Client Needs Assessment
- Account Management
- System Documentation
- Client Relations
- Complex Problem-Solving
Timeline
Client Service Representative & Pet Concierge
Fetch Pets Atlanta
01.2017 - Current
Funeral Director Assistant
Scott County Funeral Home
01.2000 - 01.2009
funeral directors
01.1995 - 01.1999
Bachelor of Science - Business
University of Tennessee
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