Elizabeth Roque
Miami
Summary
A hardworking and enthusiastic college student working towards a B.H.S.A. in Health Service Administration. With experience working in office spaces and as a customer service representative.
Overview
4
4
years of professional experience
Work History
Seasonal Sales Associate (Back of House)
Neiman Marcus
09.2023 - 11.2023
- Executing daily store operations and supporting functions under the direction of leads and managers
- Inbound merchandise/supply receiving
- Outbound merchandise movement
- Inventory control
- Supporting online sales activity via accurate and timely order fulfillment
- Supporting merchandise price changes
- Following all safety procedures on the dock, and in all other work areas
Customer Service Representative (Internship)
Renaissance
12.2019 - 11.2021
- Operated office equipment, such as printers, copiers, fax machines, and scanners, ensuring smooth operation of office operations
- Organize and maintain physical and electronic files
- Perform manual labor tasks (i.e Lifting, carrying, and loading) safely and efficiently
- Handle customer complaints, calmly, and professionally, resolving customer issues promptly
- Greeted customers in a friendly and professional manner
Education
Business Specialist Certificate - Business Specialist
Miami Dade College
Miami, FL12.2024
High school or equivalent - International Business
Robert Morgan Educational Center
Miami, FL06.2023
College Credit Certification - Business Industry Operations
Miami Dade College
Miami, FL12-2024
Associate of Arts - Health Services Administration
Miami Dade College
Miami, FL06-2025
Skills
- Adaptability
- Computer skills
- Fast learner
- Problem-solving skills
- Customer service
- Ability to multitask
- Ability to learn quickly
- Strong communication skills
- Highly responsible and reliable
Languages
Spanish
English
Timeline
Seasonal Sales Associate (Back of House)
Neiman Marcus
09.2023 - 11.2023
Customer Service Representative (Internship)
Renaissance
12.2019 - 11.2021
High school or equivalent - International Business
Robert Morgan Educational Center
Business Specialist Certificate - Business Specialist
Miami Dade College
College Credit Certification - Business Industry Operations
Miami Dade College
Associate of Arts - Health Services Administration
Miami Dade College
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