ELIZABETH ROSE
Peace and Harmony - Good People Home Care
GREENVILLE,SC
17
years of professional experience
More than Twenty years' experience working with successful businesses. Working with insurance companies, patients and other healthcare professionals, plus working in the retail environment providing customer service with professionalism and dedication. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Work History
Animal Care Specialist
1 Year 6 Months- Daily task, with feeding and cleaning the suites and the surrounding area of the dogs. Making sure to keep the pets safe. Spending time in the play yards.
- From group place to only play. Helping to keep the fur babies and clients happy. We had snuggle time, plus special activities like reading and treats.
- Making sure when outside, that the pups didn't get over heated or that they didn't get to cold.
- Helping with phone calls, check in and check out.
Caregiver
1 Year 1 Month- Provided compassionate care to residents, ensuring comfort and support throughout daily activities.
- Assisted with personal hygiene, meal preparation, and medication management for diverse clientele.
- Monitored and documented patient progress, reporting any changes to healthcare professionals promptly.
- Developed individualized care plans in collaboration with families and medical staff to enhance well-being.
ASSISTANT MANAGER
1 Year 8 Months- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Quality care for the dogs and cats to focus on their well-being during their stay
- Implementing the company's policy
RECEIVING SPECIALIST
4 Months- Streamlined receiving processes by implementing efficient organization and tracking systems.
- Reduced order discrepancies by conducting thorough inspections of incoming shipments.
- Enhanced warehouse productivity with diligent inventory management and accurate recordkeeping.
REFUND REPRESENTATIVE
2 Months- Improved customer satisfaction by promptly addressing and resolving refund inquiries and disputes.
- Streamlined the refunds process for increased efficiency and accuracy in handling customer requests.
- Managed a high volume of refund cases, prioritizing workload to meet deadlines and maintain customer satisfaction.
- Implement changes that resulted in reduced processing time.
MEDICAL BILLING ASSISTANT
1 Year- Improved patient satisfaction by accurately processing medical bills and promptly addressing inquiries.
- Reduced billing discrepancies by diligently reviewing medical coding and ensuring accuracy in data entry.
- Enhanced revenue collection rates with timely follow-ups on outstanding claims and appeals.
- Streamlined billing processes, implementing efficient methods for tracking payments and managing accounts receivable.
OFFICE ASSISTANT
8 Years- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Education
CERTIFICATE - MEDICAL BILLING
HIGH SCHOOL DIPLOMA - CERTIFICATE IN INFORMATION SYSTEMS
Skills
WINDOWS
Microsoft Word
Excel and Power Point
Typing
10 keys
Medisys
Cytopath
MS Group Software
Greenway
Organization Skills
Multi-Tasking
Time Management
Detail Oriented
Adaptable
Responsible
Quick Learner
Employee Scheduling
Recruiting and interviewing
Product and service knowledge
Operations Management
Task Delegation
Staff Supervision
Budgeting and finance
Retail Operations
Retail Operations Management
Staff Training and Development
Recruitment and hiring
Schedule oversight
Policy Enforcement
Customer Relations
Money Handling
Customer Service
Multitasking Abilities
Problem-solving abilities
Good Judgment
Decision-Making
Team Leadership
Organizational Skills
Computer Skills
Multitasking
Processing Morning Reports Post and Balance Daily Deposits Insurance Claim Follow up Processing Electronic Claims with Medicare
BCBS and Medicaid Process Commercial Insurance Claims Preparing Patients Statements Patients Aging Report Assisting in Computer Updates Setting Appointments Keying Daily Charges IDC 10 Codes Surgery Scheduling Retail Management Visual Merchandising Processing Budget and Payroll Inventory Control Shipping and Receiving Data Entry Controlling Cash and Daily Audit Customer Service Collections
Interests
I enjoy outdoors
hiking
mountain biking
swimming and snorkeling
spending time with my family and friends. Going to Church
serving the community
Volunteering
APT
Apt# 206
Timeline
Caregiver
Peace and Harmony - Good People Home Care
08.2025 - CurrentRead More
Animal Care Specialist
Fur Babies
02.2024 - 08.2025Read More
ASSISTANT MANAGER
PET PARADISE RESORT
06.2022 - 02.2024Read More
RECEIVING SPECIALIST
AMAZON
01.2022 - 05.2022Read More
REFUND REPRESENTATIVE
HSN
11.2021 - 01.2022Read More
MEDICAL BILLING ASSISTANT
PAINSOUTH INC
01.2017 - 01.2018Read More
OFFICE ASSISTANT
ANDERSON EYECARE
01.2010 - 01.2018Read More
BEREA HIGH SCHOOL
HIGH SCHOOL DIPLOMA from CERTIFICATE IN INFORMATION SYSTEMS
Read More
STRATFORD CAREER INSTITUTE
CERTIFICATE from MEDICAL BILLING
Read More