Elizabeth Roszel

My role at the AGK was titled the First Impressions Specialist. I was told my role was much more than a receptionist, and also labeled me as 'Verbal Sunshine'. My main tasks were to answer phones, greet visitors, show impeccable hospitality to individual guests and large groups. I maintained a clean, stocked and organized office. I assisted all departments; Business & Finance, Adult events, Youth events, Kids events, Church Records & Credentials, and Wheat State Camp, in mail merges, mailings, filing, event preparations, registrations, etc.

• Confirmed appointments, communicated with guests, and updated client records.
• Handled cash transactions and daily remote deposits.
• Answered multi-line telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with guests through email, telephone, or postal mail.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Maintained clean and welcoming reception area, contributing to positive first impression for visitors.

• Provided positive first impressions to welcome existing, new, and potential customers.
• Performed cash, card, and check transactions to complete customer purchases.
• Assisting customers with personalized attention.
• Opening freight and distributing new arrivals.
• Organized racks and shelves to maintain store visual appeal.
• Collaborated with team members to create visually appealing merchandise displays.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Managed returns, exchanges and refunds in accordance with store policy.

• Answering phones and greeting patients.
• Appointment scheduling.
• Coordinated patient check-in and check-out processes, enhancing overall patient experience.
• Verified insurance & collected payments
• Communicated effectively with patients regarding insurance verification.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.