Overview
Work History
Education
Skills
References
Timeline
Generic

Nazsay Newland

Franklin,KY

Overview

7
7
years of professional experience

Work History

First Impressions Specialist

Graves Gilbert Clinic
08.2019 - Current
  • Registered and managed patient appointments with precision, ensuring accurate and up-to-date information.
  • Verified and updated insurance records, maintaining compliance with regulatory standards.
  • Effectively addressed patient inquiries and concerns, fostering positive patient experiences.
  • Demonstrated proficiency in financial aspects, collecting payments, copayments, and balancing accounts.
  • Managed high call volumes, efficiently transferring calls and providing top-notch service.
  • Maintained a high-volume patient check-in process with meticulous attention to detail.
  • Coordinated orders for radiology and lab services, optimizing workflow efficiency.
  • Provided clear and concise instructions to patients for specialized radiological procedures.

Daycare Teacher

Greentree North Learning Center
02.2018 - 08.2019
  • Developed and implemented age-appropriate curriculum, fostering children's cognitive and social development
  • Cultivated individual relationships with each child, tailoring care and activities to their needs
  • Facilitated mealtime routines, guiding children through self-serving food during lunch and snack times
  • Maintained open communication with parents, providing daily report sheets detailing their child's activities, meals, and diapering
  • Dedicated 120 hours to Continuous Development Activities (CDA) training, enhancing teaching skills.

Order Capture

Evine
09.2017 - 02.2018
  • Expertly managed incoming customer orders over the phone, delivering exceptional service.
  • Informed customers about promotional offers and discounts, enhancing their shopping experience.
  • Addressed and resolved customer inquiries, ensuring satisfaction with orders and services.
  • Maintained an efficient call flow, with an average handling time of 5 minutes per customer.
  • Provided accurate tracking and shipping information upon customer request.

Education

Franklin-Simpson High School
Franklin, KY

Skills

  • Customer Relations
  • Quality Assurance
  • Multi-Tasking
  • Team Collaboration
  • Communication Skills
  • Problem-Solving
  • Adaptability
  • Organization Skills

References

References available upon request.

Timeline

First Impressions Specialist

Graves Gilbert Clinic
08.2019 - Current

Daycare Teacher

Greentree North Learning Center
02.2018 - 08.2019

Order Capture

Evine
09.2017 - 02.2018

Franklin-Simpson High School

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Nazsay Newland