Nazsay Newland
Franklin,KY
Overview
7
7
years of professional experience
Work History
First Impressions Specialist
Graves Gilbert Clinic
08.2019 - Current
- Registered and managed patient appointments with precision, ensuring accurate and up-to-date information.
- Verified and updated insurance records, maintaining compliance with regulatory standards.
- Effectively addressed patient inquiries and concerns, fostering positive patient experiences.
- Demonstrated proficiency in financial aspects, collecting payments, copayments, and balancing accounts.
- Managed high call volumes, efficiently transferring calls and providing top-notch service.
- Maintained a high-volume patient check-in process with meticulous attention to detail.
- Coordinated orders for radiology and lab services, optimizing workflow efficiency.
- Provided clear and concise instructions to patients for specialized radiological procedures.
Daycare Teacher
Greentree North Learning Center
02.2018 - 08.2019
- Developed and implemented age-appropriate curriculum, fostering children's cognitive and social development
- Cultivated individual relationships with each child, tailoring care and activities to their needs
- Facilitated mealtime routines, guiding children through self-serving food during lunch and snack times
- Maintained open communication with parents, providing daily report sheets detailing their child's activities, meals, and diapering
- Dedicated 120 hours to Continuous Development Activities (CDA) training, enhancing teaching skills.
Order Capture
Evine
09.2017 - 02.2018
- Expertly managed incoming customer orders over the phone, delivering exceptional service.
- Informed customers about promotional offers and discounts, enhancing their shopping experience.
- Addressed and resolved customer inquiries, ensuring satisfaction with orders and services.
- Maintained an efficient call flow, with an average handling time of 5 minutes per customer.
- Provided accurate tracking and shipping information upon customer request.
Education
Franklin-Simpson High School
Franklin, KYSkills
- Customer Relations
- Quality Assurance
- Multi-Tasking
- Team Collaboration
- Communication Skills
- Problem-Solving
- Adaptability
- Organization Skills
References
References available upon request.
Timeline
First Impressions Specialist
Graves Gilbert Clinic
08.2019 - Current
Daycare Teacher
Greentree North Learning Center
02.2018 - 08.2019
Order Capture
Evine
09.2017 - 02.2018
Franklin-Simpson High School