Elizabeth Russell
Nelsonville,OH
Summary
Dynamic Guest Relations Associate with a proven track record at Inn and Spa at Cedar Falls, excelling in customer service and conflict resolution. Skilled in cash handling and team leadership, I enhance guest satisfaction through effective communication and streamlined processes, ensuring memorable experiences and operational efficiency.
Overview
3
3
years of professional experience
Work History
Guest Relations Associate
Inn and Spa at Cedar Falls
Logan, OH
06.2025 - Current
- Assisted guests with inquiries, ensuring prompt and courteous service.
- Handled reservations and booking modifications, optimizing guest satisfaction.
- Coordinated with housekeeping and maintenance for timely room readiness.
- Utilized property management software to track guest preferences and feedback.
- Provided local area information, recommending attractions and dining options to guests.
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Assisted in the resolution of billing issues, ensuring guests left satisfied with their overall stay.
Shift Leader
Dairy Queen Grill & Chill
Logan, OH
07.2024 - 06.2025
- Assisted team in maintaining operational efficiency during high-volume shifts.
- Adapted quickly to changing demands, ensuring seamless service delivery.
- Aided in resolving customer inquiries, contributing to positive guest experiences.
- Trained new employees and delegated daily tasks and responsibilities.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
Shift Lead Manager
Speedway Gas Station
Newark, OH
06.2023 - 12.2023
- Trained and mentored team members on operational procedures and best practices.
- Managed inventory levels, conducted stock audits, and organized product displays.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Monitored cash handling procedures to ensure accuracy and compliance with company policies.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Strong verbal and written communication
- Training assistance
- Customer service management
- Team supervision
- Conflict resolution
- POS system operation
- Safety processes and procedures
- Inventory counts
- Shift paperwork completion
- Guest satisfaction focus
- Exceptional communication
- Hospitality management
- Check-in and Check-out procedures
- Data entry
- Computer proficiency
- Microsoft Excel
- Professional telephone demeanor
Timeline
Guest Relations Associate
Inn and Spa at Cedar Falls
06.2025 - Current
Shift Leader
Dairy Queen Grill & Chill
07.2024 - 06.2025
Shift Lead Manager
Speedway Gas Station
06.2023 - 12.2023