Ingrid Martinez
Miami,FL
Summary
Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Detail-oriented with excellent customer service and communication skills, as well as the ability to quickly and efficiently process transactions. Successful track record providing customers with accurate information, and proactively identifying and resolving customer issues.
Overview
7
7
years of professional experience
Work History
Guest Relations Associate
Hotel Iberostar
Habana Vieja , Habana
2017.05 - 2024.03
- Identified potential areas of improvement in order to enhance guest satisfaction levels
- Provided excellent customer service and interpersonal skills to ensure a positive guest experience
- Demonstrated superior organizational and multitasking capabilities in managing multiple tasks simultaneously
- Utilized effective communication and negotiation techniques to effectively handle difficult guest situations
- Developed strong problem-solving abilities to quickly resolve any customer complaints or issues.
Education
Computer Information Systems - Information Technology
Polytechnic Institute Cepero Bonilla
05.2008
Skills
- Active listening
- Positive attitude
- Organizational skills
- Attention to detail
- Cash handling
- Time management
- Computer literacy
- Complaint handling
- Guest satisfaction
- Customer Service
Languages
- Spanish, Native
- French, Fluent
References
References available upon request
Timeline
Guest Relations Associate
Hotel Iberostar
2017.05 - 2024.03
Computer Information Systems - Information Technology
Polytechnic Institute Cepero Bonilla
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