Elizabeth Salas
Lubbock
Summary
Driven Property Manager with a proven track record at Westlake Housing, adept in property management and tenant issue resolution. Excelled in maintaining high occupancy rates through effective renewals management and robust tenant relations. Skilled in Microsoft Office and administrative leadership, ensuring properties met rigorous standards. Achieved significant improvements in rent collection and tenant satisfaction. Detail-oriented and organized at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Effective Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
14
14
years of professional experience
Work History
Property Manager
Westlake Housing
08.2020 - Current
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Assistant Property Manager
Westlake Housing
11.2015 - Current
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Generated leads for sales and rental properties through cold calls and referrals.
- Collected and maintained careful records of rental payments and payment dates.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Kept properties in compliance with local, state and federal regulations.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Completed annual rent calculations using housing database software.
- Showed apartments to potential tenants and answered questions regarding community.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Leasing Consultant
Westlake Housing
08.2010 - 11.2015
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Distributed flyers to raise awareness of properties and attract more tenants.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to Common Area Maintenance (CAM) inquiries.
- Greeted clients, showed apartments, and prepared leases.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Registered clients on database to enable tracking history and maintain updated records.
- Verified tenant incomes and other information before accepting lease applications.
- Coordinated appointments to show marketed properties.
Education
Cosmetology -
Vista College
Lubbock, TXSkills
- Vacant Unit Monitoring
- Property Management
- Policy and Procedure Enforcement
- Tenant Issue Resolution
- Renewals Management
- Rent Collection
- Legal Notice Preparation
- Eviction Coordination
- Microsoft Office
- New Hire Screening
- Property Showing
- Oversee Maintenance
- Administrative Leadership
- Fair Housing Laws Knowledge
- Background Check Investigations
Accomplishments
- Achieved You make a difference award for Fewest Pending sheets
- Achieved Compliance Super Star award
- Employee of the Month (September 2018)
- Employee of the Year 2019
- 2020 & 2021 Above and Beyond Recognition award
Timeline
Property Manager
Westlake Housing
08.2020 - Current
Assistant Property Manager
Westlake Housing
11.2015 - Current
Leasing Consultant
Westlake Housing
08.2010 - 11.2015
Cosmetology -
Vista College
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