Elizabeth Salazar
Los Angeles,CA
Summary
Dedicated Store Manager industry professional with demonstrated strengths in customer service, time management and trend tracking. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Customer-oriented Store Manager offering over 10 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
1825
1825
years of professional experience
Work History
Store Director
HYPEACH
Los Angeles, CA
04.2025 - Current
- Developed strategies to capitalize on identified growth opportunities within the store.
- Maintained high customer service standards across all store departments.
- Established budgets for operating expenses, including payroll and utilities.
- Ensured adherence to company policies regarding safety, security, and merchandising practices.
- Managed inventory levels by monitoring stock rotation and facilitating timely orders.
- Resolved customer complaints promptly in line with company policy.
- Collaborated with chain stores to share best practices for operational efficiency.
- Conducted weekly staff meetings to track progress towards goals.
Store Manager
Levis Strauss & Co
Canoga Park, CA
08.2021 - 03.2025
- Delivered exceptional customer service while maximizing sales and reducing shrinkage.
- Managed inventory tracking and conducted physical counts to minimize losses.
- Balanced sales, reconciled cash, and facilitated bank deposits for smooth operations.
- Generated repeat business through prompt resolution of customer concerns.
- Oversaw inventory management via cycle counts, audits, and shrinkage control measures.
- Strengthened productivity by recruiting and developing high-performing team members.
- Completed daily opening, closing, and shift change procedures to uphold operational standards.
- Identified growth opportunities within store and formulated strategic plans to leverage them.
Store Manager
Ann taylor Loft
Marina Del Rey, CA
07.2020 - 07.2021
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Achieved sales quota by incorporating social media and brand marketing.
- Oversaw POS operations and cash management to reduce errors.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
- Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
- Created presentation materials for sales, customer relations, and management purposes.
Multi-Unit Manager
Victoria's Secret
Santa Monica , CA
06.2019 - 03.2021
- Trained and oversaw a group of 3 scheduling coordinators.
- Developed and updated scheduling policies covering all department activities.
- Completed weekly schedules through strategic staffing allocation to maintain payroll at 98-100%.
- Managed and improved requirements, gaps analysis, training and development and new program rollout results.
- Trained, managed and motivated employees to promote professional skill development.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Brand Operational Manager
Victoria's Secret
Hollywood
06.2018 - 06.2019
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
- Conducted performance reviews providing coaching and feedback to benefit employee.
- Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Selling Manager
Victoria's Secret
Hollywood , CA
09.2016 - 05.2018
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
- Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
- Managed employee payroll, hiring, termination, and training to ensure maximum productivity.
- Leveraged trends in customer trends and marketplace verticals to shape solutions and approaches.
- Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.
Merchandise Manager
Victoria's Secret
Sherman Oaks , CA
07.2014 - 09.2016
- Maintained records of inventory stock and shrinkage by conducting product audits every month .
- Created daily replenishment reports and monitored product that sales fast to effectively manage inventory turnaround times.
- Increased sales by 10% through targeted merchandising plans and stocking of desirable inventory.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Updated seasonal displays such as windows and mannequins to highlight current product lines.
- Updated square-foot store with completely new floor plan to offer customers more visually pleasing product experiences.
Category Manager (Bra)
Victoria's Secret
Hollywood, CA
08.2013 - 07.2014
- Developed and implemented new sales strategies to update product lines.
- Supported all sales team members to drive growth and development.
- Hired and motivated member sales team achieving over in new sales .
- Tracked sales to generate reports for business development planning.
- Answered questions about current promotions and resolved issues according to store policies.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Conducted new hire orientations to provide company information, establish performance requirements.
Bra Fitting Specialist
Victoria's Secret
Los Angeles
06.201 - 11.2012
- Built customer loyalty by engaging with and identifying product needs of customers.
- Highlighted new products by creating displays to enhance brand awareness and amplify engagement.
- Used POS register system to ring up customer purchases, process payments and issue receipts.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.-
- Recommended merchandise to customers based on needs and preferences.
- Mixed and matched paints according to customer specifications.
Seasonal Sales Associate
Victorias secret
Los Angeles , Ca
Oct2011 - 02.2011
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Temporary Category Manager (Pink)
Victorias secret
Los Angeles, CA
Nov2012 - Aug2013
- Developed exit strategies to quickly remove unsuccessful products.
- Achieved profit growth opportunities by analyzing data and identifying selection gaps.
- Determined recurring business needs and maintained necessary inventory levels.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
Education
Medical Assistance
Everest college
2008
High School Diploma -
Cleveland High School
Reseda, CA06.2006
Some College (No Degree) -
LACC
Los Angeles Skills
- Coaching
- Communication
- Time management
- Self-starter
- Payroll management
- Meet store goals
- Develop and prepare candidates for the next positions in the company
- Excellent customer service
- Payroll
- Progress
- Employee supervision and motivation
- Staff training and development
- Schedule management
- Profit and loss accountability
- Recruiting and hiring
Timeline
Store Director
HYPEACH
04.2025 - Current
Store Manager
Levis Strauss & Co
08.2021 - 03.2025
Store Manager
Ann taylor Loft
07.2020 - 07.2021
Multi-Unit Manager
Victoria's Secret
06.2019 - 03.2021
Brand Operational Manager
Victoria's Secret
06.2018 - 06.2019
Selling Manager
Victoria's Secret
09.2016 - 05.2018
Merchandise Manager
Victoria's Secret
07.2014 - 09.2016
Category Manager (Bra)
Victoria's Secret
08.2013 - 07.2014
Seasonal Sales Associate
Victorias secret
Oct2011 - 02.2011
Temporary Category Manager (Pink)
Victorias secret
Nov2012 - Aug2013
Medical Assistance
Everest college
High School Diploma -
Cleveland High School
Some College (No Degree) -
LACC
Bra Fitting Specialist
Victoria's Secret
06.201 - 11.2012
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