Salvador Gutierrez
Las Vegas,NV
Summary
Dynamic Store Director with a proven track record at Johns Incredible Pizza, excelling in business development and operational efficiency. Successfully led a team of over 200+, achieving consistent budget targets while enhancing customer service. Expert in POS systems and staff leadership, fostering a welcoming environment that boosted sales and improved guest satisfaction.
Overview
17
17
years of professional experience
Work History
Store Director
Johns Incredible Pizza
01.2025 - Current
- Developed new store location from ground up by hiring and training efficient team.
- Reported to area manager regarding store maintenance, potential sales growth, and guest service success.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Managed team of 90+ ( admissions staff, buffet attendants, prep cooks, pizza cooks, dining attendants, game room staff, game techs, party hosts, and guest service representatives)
- Analyzed operating and financial statements for profitability ratios.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
Area Operations Manager
Dave and Buster
10.2023 - 01.2025
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Developed processes to save on costs and prevent losses.
- Enforced compliance with local, state and federal regulations and company standards.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed Bartenders, Servers, Food Runners, Expo Line
- Created an environment that was uplifting and welcoming.
- Created challenges for the team members to go after sales.
- Increased Guest Service Surveys
Assistant Store Director
Johns Incredible Pizza
03.2009 - 10.2023
- Traveled to 15 locations to train upper-management
- Trained newly hired management
- Supported the companies goals and policies by keeping the standard for each location
- Managed 200+ employees
- Opened New Store Locations
- Created a FUN, ENERGETIC, and WELCOMING environment..
- Scheduled staff to sales budget
- Increased YOY Sales
- Participated in Marketing promotions and commercials
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Launched quality assurance practices for each phase of development
Education
High School Diploma -
Foothill High School
Bakersfield, CA06-2011
Skills
- Business development
- Staff leadership
- Store operations
- Operational efficiency
- Customer service
- Special events
- POS systems
- Work Planning and Prioritization
- Problem-solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Director
Johns Incredible Pizza
01.2025 - Current
Area Operations Manager
Dave and Buster
10.2023 - 01.2025
Assistant Store Director
Johns Incredible Pizza
03.2009 - 10.2023
High School Diploma -
Foothill High School