Jonmark Pesi
St. Cloud
Summary
Experienced with managing large retail environments, focusing on operational excellence and team development. Utilizes leadership skills to drive store performance and customer satisfaction. Track record of implementing effective strategies to enhance sales and streamline operations. Continuous goal is to obtain operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Director
Academy Sports and Outdoors
08.2024 - Current
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Working with cross-function partners, vendors, merchants and internal teams to resolve issues, ensuring the store runs at the highest level of efficiency and customer satisfaction.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Oversaw staffing and training, safety compliance, firearm compliance, inventory control and financial functions.
- Developed new store location from ground up by hiring and training efficient team.
- Organized special events within the store to drive foot traffic and increase overall revenue potential.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Led a team of employees in daily tasks, providing ongoing training and mentoring for their professional growth.
Hardlines/Operations Manager
Academy Sports & Outdoors
03.2023 - 08.2024
- Maintain a full oversight of day-to-day operations with the company’s values and goals at the forefront.
- Develop and maintain strong working relationships with my Store Director, District Manager, and Regional Vice President to validate that we are conducting business in a manner that best represents our brand.
- Ability to identify opportunities and develop a succession plan to ensure our business maintains its efficiency.
- Ensure we schedule and operate within the allotted hours of payroll based upon our sales forecast.
- Ability to effectively manage healthy working relationships with my team.
- This has allowed us to build a successful team by putting the right people in the right place.
- Managing workforce productivity, efficiency, and process improvement.
- I was able to develop a new process by partnering with our Loss Prevention Market Manager that has allowed us to identify shortages of product and communicate it effectively.
- Conduct and Audit, that all firearm sales on ATF Form 4473 are completed in compliance with federal and state law.
- Ability to analyze and use reporting tools to better understand my business and provide stronger decision-making skills.
- Responsible for holding our team members accountable and in accordance with our company’s policies.
- Coaching and developing our team members to improve their knowledge of the business.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes..
Operations Team Lead
Academy Sports & Outdoors
07.2022 - 03.2023
- Accomplish company objectives in a manner that best serves customers, team members and company policies
- Establish goals and action plan given pertinent information; Financial, Logistic, or Operational
- Experienced in conducting interviews, hiring and training of new team members
- (On-Boarding)
- Detail oriented auditing conducted weekly; Safety Walks and briefings, Federal firearm paperwork, Inventory Integrity, Power Merchandising
- Schedule Writing with tough hour constraints and availability
- Coaching, Mentoring and Disciplining
- Critically analyze problems and generate creative solutions to improve workflow
- Maintaining exceptional quality of customer service by providing premier training with firsthand examples
- Resolving customer service dilemmas and ensuring customer satisfaction
- Collaborating with the team to execute plans that support sales goals and metrics yet maintain ethical practice
- Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
- Managed complex projects with multiple deadlines, ensuring all objectives were met successfully.
Hardlines Team Lead
Academy Sports & Outdoors
03.2021 - 07.2022
- Analyzing trends in reports from prior years, communicate finding with superiors, and present a aggressive yet attainable goal
- I have a direct and “open door” style that amongst my associates, peers and superiors allowed me to quickly become a strong leader they trusted
- Through my persistent merchandising skills and technique I was able to grow my dept by 23% my first year
- Conducted display audit reports, analyzed results and made necessary adjustments where needed to achieve set results
- Stringent Inventory control practice was set in place as shrink (theft) was a prominent factor
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Lead Server
Stake N’ Shake
08.2015 - 06.2016
- Generate a plan that optimizes floor coverage and attends to the demand of high-volume rushes
- Provide premier customer service and anticipate expectations
- Contribute to the moral of back of house especially to those who have interest in growth
- Work under pressure, handle stress well, and be able to own up to mistakes made by your team
Education
Bachelor of Science - Finance
University of Central Florida
Orlando, FL05-2020
Skills
- Management
- Leadership
- Business Data Analysis
- Excel
- Word
- PowerPoint
- Communication
- Adaptability
- Problem-Solving
- Work Ethic
- Business development
- Marketing
- Brand awareness
- Vendor relationship development
- Sales leadership
- Strategic planning
- Operational efficiency
Accomplishments
- Increased sales by 22% by coaching team members on effective selling techniques like add-on items.
- Lead SWAT/NSST Team to build new stores and/or fix broken processes in existing markets.
- Achieved 84% OSAT, breaking the historical record for the store since opening in 2015.
- Transformed an under performing team with a 1.13% Apps/Trans ratio into a powerhouse with a 2.2%. (Company Goal 1.5%)
- Recruit and hire over 85+ Team Members to help the organization grow and expand into new markets.
- Spearhead growth for the organization by being first store in Pennsylvania.
- Achieved the #2ranking store in the company for credit performance within first two weeks of being opened.
Hobbies and Interests
- Family
- Volunteering and Donating
- Any outdoor activities from slow pitch softball or pickleball to hunting & fishing count me in!
Certification
PIT Certified- Yale Walkie Stackie
PIT Certified- Crown Walkie Stackie
FSC- Firearm Sales Certification Pennsylvania
FSC- Firearm Sales Certification Florida
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Director
Academy Sports and Outdoors
08.2024 - Current
Hardlines/Operations Manager
Academy Sports & Outdoors
03.2023 - 08.2024
Operations Team Lead
Academy Sports & Outdoors
07.2022 - 03.2023
Hardlines Team Lead
Academy Sports & Outdoors
03.2021 - 07.2022
Lead Server
Stake N’ Shake
08.2015 - 06.2016
Bachelor of Science - Finance
University of Central Florida
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