James Landis
Los Angeles,CA
Summary
Seasoned Store Director with history of successful retail management. Demonstrated ability to develop strategic plans that meet company goals, manage store operations efficiently and lead teams effectively. Strong in problem-solving and decision-making, with knack for improving customer satisfaction and driving overall operational improvements.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Store Director
Tiffany & Company
Santa Monica & Century City, CA
07.2024 - 01.2025
- Promoted to Store Director of Century City from Santa Monica Director within four months. $15 Million total volume.
- Cultivated meaningful connections from love and engagement to symbolic purchases that deeply enhance loyalty and drive repeat business through exclusive events and personalized service.
- Mentored and coached teams to achieve sales goals, and foster a culture of collaboration.
- Developed and executed strategic initiatives to meet and exceed high jewelry sales and other focused KPI targets, leveraging partnerships to expand revenue streams.
Store Director
GUCCI
Los Angeles, CA
07.2019 - 07.2024
- Lead team to impact business by prioritizing people and embodying Gucci values
- Maximize sales performance, generating $7 - $10 million annually from 2019 - 2023
- Analyze monthly store performance and business trends
- Supplemental manager at Gucci boutiques during the pandemic (Rodeo, Topanga, Century City, Glendale).
- Manage staff resources and scheduling to drive sales and ensure customer service.
Dual Store Manager
HUGO BOSS
Tom Bradley International Terminal & Terminal 7, LAX
08.2013 - 07.2019
- Generated over $3 million in total sales for both stores in 2018
- Increased annual sales revenue at Terminal 7 by 18% in 2017 over 2016
- Oversaw setup and opening of new Hugo Boss Store at TBIT in 2013
- Trained, hired, and managed 12 full-time sales associates for both stores
HUGO Shop Manager
SAKS FIFTH AVENUE
Beverly Hills, CA
01.2012 - 07.2013
- Promoted for outstanding sales performance and exceptional client services
- Provided quantities and qualitative feedback to buyers and corporate partners
- Oversaw development, implementation, opening, and operations of the HUGO Shop
Theory Shop Manager
SAKS FIFTH AVENUE
Beverly Hills, CA
01.2011 - 01.2012
- Promoted for unsurpassed client services and sales excellence
- Managed the Theory Shop and grew sales with increases of 7% to 16% each season
- Managed and trained sales associates on product knowledge and selling features
Senior Sales Associate, Contemporary Menʼs Advanced Designers
SAKS FIFTH AVENUE
Beverly Hills, CA
01.2010 - 01.2011
- Promoted for delivering superior client services, remarkable sales performance, and expanded professional knowledge
Saks Ambassador Menʼs Luxury Accessories
SAKS FIFTH AVENUE
Beverly Hills, CA
02.2007 - 01.2009
- Grew sales increases of 10% to 15% each season
- Trained and educated all sales associates on product knowledge and selling features
Education
Visual Communications -
Kendall College of Art & Design
Grand Rapids, Michigan01.2006
Design & Architecture -
Mott Community College
Flint, Michigan01.2002
Skills
- Management
- Merchandising
- Mindful Leader
- Client Centered
- Store Operations
- Sales Development
- Brand Management
- Launching Promotions
- Virtual Selling & Management
- Payroll and Organizational Skills
- Communication & Interpersonal Skills
- SalesForce
- PowerBi
- Excel
- PPT
- Word
- Tableau
Certification
- The Tiffany Touch
- Customer Engagement & Cultural Trainings
- GUCCI U
- Leading with RESPECT Workshops
- GUCCI Cultural Engagement
- GUCCI Human Touch
- HUGO BOSS Management Conclave
- Dufry +1 Customer Service Training Seminar
- Westfield Guest Service Training
- ICARE Training Initiative for LAWA
- Cultural Awareness Training
- Diversity In The Workplace Seminars
Volunteer Experience
- Generosity Water, Raising funds to build water wells for developing countries.
- Be My Eyes via Gucci Changemakers, Virtual Volunteering for the blind.
- Six Cleanup Challenge via Gucci Changemakers, Cleanup challenges around L.A.
- My Friends Place - Hollywood Campus, Helping homeless youth move toward wellness & self-sufficiency.
Careerhighlights
- Store Director of Gucci while playing an integral role from the pre pandemic boutique grand opening to the post-pandemic business recovery.
- Gucci X North Face Pop-Up - Downtown L.A. Management Team.
- Successfully opened and managed Hugo Shop in Saks Fifth Ave.
- Opened 1 and later managed 2 Hugo Boss Shops within LAX.
- HUGO BOSS National Store Performance Contest (Two-Time Winner).
- Saks Fifth Avenue Employee of the Month Award based on Outstanding Customer Service and Sales Performance (Three-Time Winner).
- Saks Fifth Avenue Beverly Hills & OUTFEST Film Festival Partnership.
- Assisted in developing the Partnership between Saks Beverly Hills & the OUTFEST Film Festival.
- Contributing member for the first Beverly Hills Fashion Festival with a budget of $750,000.00.
- Assisted in negotiations and management with Fashion Designers, Creative Directors, Sponsors, and Senior Corporate Executives of Fashion Brands.
- Hosted Fashion Designers, Creative Directors, Senior Corporate Executives, Major Sponsors, and Celebrities attending the Beverly Hills Fashion Festival.
Timeline
Store Director
Tiffany & Company
07.2024 - 01.2025
Store Director
GUCCI
07.2019 - 07.2024
Dual Store Manager
HUGO BOSS
08.2013 - 07.2019
HUGO Shop Manager
SAKS FIFTH AVENUE
01.2012 - 07.2013
Theory Shop Manager
SAKS FIFTH AVENUE
01.2011 - 01.2012
Senior Sales Associate, Contemporary Menʼs Advanced Designers
SAKS FIFTH AVENUE
01.2010 - 01.2011
Saks Ambassador Menʼs Luxury Accessories
SAKS FIFTH AVENUE
02.2007 - 01.2009
- The Tiffany Touch
- Customer Engagement & Cultural Trainings
- GUCCI U
- Leading with RESPECT Workshops
- GUCCI Cultural Engagement
- GUCCI Human Touch
- HUGO BOSS Management Conclave
- Dufry +1 Customer Service Training Seminar
- Westfield Guest Service Training
- ICARE Training Initiative for LAWA
- Cultural Awareness Training
- Diversity In The Workplace Seminars
Visual Communications -
Kendall College of Art & Design
Design & Architecture -
Mott Community College
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