Elizabeth Sanchez
Indianapolis,IN
Summary
Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease. Looking for a evening/part-time/flex position in the cleaning industry.
Overview
7
7
years of professional experience
Work History
Project Cleaning Specialist
Kader Cleaning
Indianapolis, IN
01.2021 - Current
- Implemented safety measures to minimize workplace accidents and uphold industry standards.
- Facilitated timely project completions by effectively managing collaboration among diverse teams.
- Directed financial resources and budget management to optimize operational performance.
- Supervised daily cleaning operations to ensure high standards of cleanliness and sanitation.
- Trained new staff on proper cleaning techniques, safety protocols, and equipment usage.
- Implemented inventory management system for cleaning supplies to reduce waste and costs.
- Provided excellent customer service, addressing client concerns promptly and professionally.
- Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
- Performed thorough cleaning and maintenance tasks across lobbies, offices, residential, Airbnbs, and communal areas in commercial properties.
Customer Service Representative
State of Indiana - DWD
Indiana
01.2019 - 12.2023
- Provided accurate information to customers regarding employment services and resources
- Assisted clients in completing applications for unemployment benefits and job placements
- Oversaw customer service operations during COVID-19, maintaining high satisfaction rates. Calls were so agreesivly high but we maintained calm to Facilitated resolution of complex inquiries in a fast-paced environment.
- Collaborated with team members to streamline service delivery processes
- Maintained detailed records of client interactions and service outcomes
- Trained new staff on customer service protocols and system usage
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Improved resolution time with effective problem-solving for customer complaints.
Education
Certificate of Technical Studies - Information Technology
MyComputerCareer.edu
Indianapolis, INHigh School Diploma -
Arsenal Technical High School
Indianapolis, INSkills
- Attention to detail
- Decision-making
- Complex Problem-solving
- Strategic planning
- Analytical thinking
- Project management
- Customer Service
- Deep cleaning expertise
- Reliability and punctuality
- Quality control
Languages
Spanish
Native or Bilingual
Timeline
Project Cleaning Specialist
Kader Cleaning
01.2021 - Current
Customer Service Representative
State of Indiana - DWD
01.2019 - 12.2023
Certificate of Technical Studies - Information Technology
MyComputerCareer.edu
High School Diploma -
Arsenal Technical High School