Kristina Parker
Richmond Hill,GA
Summary
Dedicated Chat & Text Support Specialist with extensive experience in customer service and remote communication. Proven ability to manage high-volume inquiries and provide solution-focused support in fast-paced environments. Strong background in administrative support and client communication, with expertise in office management and vendor negotiations. Committed to enhancing customer experiences and contributing to team success.
Overview
9
9
years of professional experience
Work History
Owner / Cleaning Specialist
Krissy Handy House Cleaning Service
Richmond Hill, GA
07.2023 - Current
- Ensured cleanliness and organization of guest rooms, executed comprehensive cleaning duties, supplied essential items, and utilized efficient cleaning methods to uphold high-quality standards.
- Communicated with clients via text and messaging to confirm appointments and address service needs.
- Maintained organized digital records and scheduling logs to streamline operations.
Support Service Worker
Oconee Fall Line Technical College
Dublin, GA
01.2023 - 07.2023
- Maintained cleanliness and organization of classrooms and common areas.
- Executed cleaning tasks, ensuring cleanliness and organization in preparation for events and daily operations.
- Assisted with the setup and breakdown of events on campus.
- Provided assistance to faculty and students in various support services.
- Coordinated with staff through written communication, maintaining accurate task logs to support workflow and accountability.
Housekeeping
La Quinta Inns & Suites
Dublin, GA
09.2022 - 02.2023
- Executed thorough room cleaning, including vacuuming, dusting, bed-making, and mopping, to ensure guest satisfaction and comfort.
- Worked closely with housekeeping staff to ensure timely room cleaning and turnarounds.
- Coordinated with front desk staff to relay room status and address guest needs promptly.
- Responded promptly to guest inquiries regarding housekeeping services.
- Performed light housekeeping duties in the home or facility setting.
Housekeeping
Hilton Home2 Suites
Vidalia, GA
03.2022 - 06.2022
- Performed bed-making, dusting, towel restocking, sweeping, mopping, and vacuuming to maintain cleanliness and comfort in guest rooms.
- Provided assistance with light housekeeping tasks such as laundry, dusting, vacuuming.
- Created inventory checklists and stocked housekeeping carts.
- Organized regular meetings with housekeeping staff to discuss operational objectives and strategies.
Customer Service Representative (Remote)
Teleperformance
GA
06.2020 - 04.2022
- Provided exemplary customer service while working remotely, assisting customers with order placement and inquiries.
- Facilitated order tracking, exchanges, and returns while documenting call details and issue resolutions to enhance customer satisfaction.
- Resolved customer concerns in fast-paced environment while supporting agents as floor walker and training in live chat operations to improve service delivery.
- Strengthened written communication through chat‑based support, ensuring clarity and accuracy in documentation.
Housekeeping
KP Housekeeping Services
Dexter, GA
05.2019 - 06.2021
- Cleaned residential homes, managed laundry needs, and ensured cleanliness in kitchens, living rooms, bedrooms, and bathrooms to provide a welcoming environment.
- Executed basic cleaning tasks in residential or facility environments to ensure hygiene.
- Handled basic cleaning tasks associated with childcare, including laundry, to support a safe environment.
- Provided guidance to tenants on proper waste disposal methods to maintain cleanliness.
Lawn Care Worker
Property Pro’s
Dexter, GA
03.2018 - 08.2019
- Maintained client lawns through mowing, hedge trimming, flower bed edging, and clearing driveways and sidewalks, ensuring a neat and presentable appearance.
- Operated lawn care equipment for efficient grass cutting and trimming.
- Applied fertilizers and pesticides according to safety guidelines and schedules.
- Maintained tools and equipment to ensure optimal performance and safety.
Front Desk Associate
Baymont Inn & Suites
Dublin, GA
09.2018 - 04.2019
- Greeted guests warmly and efficiently during check-in and check-out processes.
- Checked in and out guests at front desk, fostering welcoming atmosphere and positive first impressions.
- Responded to guest inquiries promptly, providing information about hotel amenities.
- Responded to guest questions and concerns professionally, contributing to improved service quality and guest satisfaction.
- Managed reservations using property management software to ensure accurate bookings.
Front Desk Receptionist
Quality Inn & Suites
Forsyth, GA
02.2017 - 09.2017
- Greeted guests and efficiently managed check-in/check-out processes, contributing to a smooth arrival and departure.
- Managed guest check-ins and check-outs, ensured lobby cleanliness, and addressed guest needs to enhance overall experience.
- Handled guest inquiries and promptly resolved issues, maintaining high standards of service and guest satisfaction.
- Maintained accurate records of reservations and room assignments daily.
Server / Cashier
Salsa’s Mexican Restaurant
Dublin, GA
01.2017 - 02.2017
- Provided exceptional customer service in a fast-paced restaurant environment.
- Coordinated service for multiple tables during peak hours to optimize customer flow.
- Provided tailored menu recommendations based on customer preferences and dietary needs to improve satisfaction.
- Ensured cleanliness while serving customers to enhance dining experience.
Education
High School Diploma / GED -
West Laurens High
Dublin, GA05.2003
Skills
- Customer Service & De‑escalation
- Client relations
- Empathetic customer support
- Problem‑Solving & Multitasking
- Service quality assurance
- Customer management
- Live Chat & Text Support
- Clear Written Communication
- Professional Email Communication
- Verbal communication
- CRM & Documentation
- Data Entry & Record Keeping
- Remote work tools
- Scheduling software
- Supplies management
- Time management
- Organizational skills
- Training and onboarding
- Team collaboration
- Business development
- Relationship building
- Excellent attention to detail
- Attention to detail
- Calm under pressure
- Problem solving
- Verbal communication
- Client relations
Cover Letter
JustAnswer Hiring Team, I’m excited to apply for the Chat & Text Expert position with JustAnswer. With several years of experience in customer service, remote communication, and problem-solving, I’ve developed the ability to support customers with clarity, empathy, and professionalism. My background includes remote CSR work at Teleperformance, where I assisted customers with orders, documented interactions, and was trained in live chat operations. This experience strengthened my written communication skills and taught me how to handle high-volume inquiries with accuracy and patience. Across my roles in customer service, hospitality, and administrative support, I’ve consistently been recognized for my reliability, attention to detail, and ability to stay calm under pressure. I enjoy helping people, resolving issues, and creating positive experiences — all qualities that align with JustAnswer’s commitment to fast, helpful, human-centered support. I would welcome the opportunity to bring my communication skills, customer-focused mindset, and remote work experience to your team. Thank you for considering my application.
Timeline
Owner / Cleaning Specialist
Krissy Handy House Cleaning Service
07.2023 - Current
Support Service Worker
Oconee Fall Line Technical College
01.2023 - 07.2023
Housekeeping
La Quinta Inns & Suites
09.2022 - 02.2023
Housekeeping
Hilton Home2 Suites
03.2022 - 06.2022
Customer Service Representative (Remote)
Teleperformance
06.2020 - 04.2022
Housekeeping
KP Housekeeping Services
05.2019 - 06.2021
Front Desk Associate
Baymont Inn & Suites
09.2018 - 04.2019
Lawn Care Worker
Property Pro’s
03.2018 - 08.2019
Front Desk Receptionist
Quality Inn & Suites
02.2017 - 09.2017
Server / Cashier
Salsa’s Mexican Restaurant
01.2017 - 02.2017
High School Diploma / GED -
West Laurens High