Elizabeth Sanchez
Fort Worth,Texas
Summary
Detail-oriented professional with extensive experience managing high-volume transactions and ensuring compliance with financial regulations. Skilled in monitoring mobile deposits for fraud and facilitating interdepartmental communication. Developed expertise in data management and vendor relations through hands-on work with ATMs and ITMs. Committed to maintaining accuracy in fast-paced environments while supporting operational efficiency.
Overview
1
1
Language
7
7
years of professional experience
Work History
Payment systems representative 1
EECU
Fort Worth, Texas
10.2022 - Current
- Approved wires for departments and members, protecting member assets and monitoring for fraudulent activity.
- Reviewed high volume mobile deposits for potential fraud, locking down member accounts and escalating cases to fraud department for investigation. Managed returned federal checks, debiting member accounts and notifying members through letters.
- Coordinated communications across departments regarding payments, mobile transactions, wires, and ACH to ensure seamless operations.
- Transferred payment data into Excel for record-keeping, handling high volume of payments and returns daily, including disputed and exception payments, while clearing the EECU payment account each day.
- Monitoring ATM/ITM transactions every 30 minutes. For any faults on the machines we make sure that a ticket is not opened in NCR, if not we open a ticket and email branches to keep them informed.
- Review inclearing bundles, making sure account number matches MICR number so checks are clearing members account correctly.
- Assisted in training new representatives on company policies and procedures.
Financial Center Consultant 1
EECU
10.2021 - 10.2022
- Process teller transactions for members, including loan payments, servicing client accounts, cashing checks, balancing cash drawers, handling night deposits, cash deposits and withdrawals.
- Responded to member inquiries about accounts daily, fostering relationships by remembering names of regulars.
- Assisted in training new financial center consultants and ensuring proper understanding of banking policies and addressing questions and concerns.
Retail Sales Associate
The General Store
11.2019 - 02.2022
- Assisted on average 100 or more customers per day in finding and recommending items which have increased total revenue for the month.
- Stocked shelves with merchandise to ensure product availability for customers., replenish, organize inventory and maintain attractive merchandise displays ensuring strategic placement in order to maximize purchases.
- Initiated friendly conversations with customers to provide assistance if needed. Followed company policy and procedures to meet company goals and maintain safety. Kept track of sales floor and identify customers in need of assistance. Kept calm and applied strong problem solving and interpersonal skills to resolve disagreement.
Education
Bachelors - Business Administration in Finance
University of North Texas
Denton, TXSkills
- Fraud detection
- Data management
- Cross-Department Collaboration
- Vendor Relation
- Attention to Detail
- Problem solver
- Ability to work under pressure
- Communication
Languages
Spanish
Native/ Bilingual
Timeline
Payment systems representative 1
EECU
10.2022 - Current
Financial Center Consultant 1
EECU
10.2021 - 10.2022
Retail Sales Associate
The General Store
11.2019 - 02.2022
Bachelors - Business Administration in Finance
University of North Texas