Elizabeth Sanchez Rivero
Thonotosassa,Florida
Summary
Results-driven bilingual (English-Spanish) sales professional with over 7 years of customer service experience and a proven track record of building strong client relationships, identifying customer needs, and delivering tailored solutions that drive business growth. Skilled in consultative selling, relationship management, objection handling, and creating exceptional customer experiences in fast-paced environments. Adept at exceeding performance expectations through effective communication, problem-solving, and a customer-first approach. Proficient in CRM systems, multitasking, and collaborating with cross-functional teams to achieve organizational goals.
Overview
7
7
years of professional experience
Work History
Patient Access Scheduling Coordinator
Moffitt Cancer Center
Tampa, FL
03.2025 - 08.2025
- Coordinated patient appointments, reducing wait times and boosting satisfaction.
- Streamlined scheduling processes, enhancing care access and efficiency.
- Maintained accurate patient records and scheduling logs, ensuring compliance with health regulations.
- Provided bilingual support (Spanish–English) to diverse patient populations.
- Optimized appointment scheduling, improving patient flow and overall satisfaction.
Fraud Specialist
Bank of America
Tampa, FL
11.2023 - 07.2024
- Investigated fraudulent transactions, identified anomalies, and prevented losses.
- Conducted in-depth data analysis to uncover patterns for proactive fraud prevention.
- Maintained compliance with regulatory standards while handling sensitive financial data.
Life and Health Specialist
Millennium Group
Tampa, FL
12.2021 - 09.2023
- Assisted patients with insurance inquiries and updates in both English and Spanish.
- Processed policy changes and reassessed client needs for improved satisfaction.
Call Center Sales Representative
Tranzact
Tampa, FL
09.2020 - 07.2021
- Managed high volumes of inbound/outbound calls, delivering accurate information and support.
- Cultivated client relationships and improved customer satisfaction remotely.
Sales Representative
Cricket Wireless
Saint Petersburg, FL
12.2018 - 09.2020
- Engaged with customers to identify needs, recommend products, and resolve issues.
Education
High School Diploma - undefined
Dixie Hollins High School
Kenneth City, FL6 2020
Skills
- Consultative Selling
- Relationship Building
- Lead Qualification
- Upselling & Cross-Selling
- Sales Closing Techniques
- CRM Systems
- Customer Retention
- Objection Handling
- Communication
- Bilingual Spanish–English
- Customer Service
- Problem Solving
- Time Management
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Scheduling Coordinator
Moffitt Cancer Center
03.2025 - 08.2025
Fraud Specialist
Bank of America
11.2023 - 07.2024
Life and Health Specialist
Millennium Group
12.2021 - 09.2023
Call Center Sales Representative
Tranzact
09.2020 - 07.2021
Sales Representative
Cricket Wireless
12.2018 - 09.2020
High School Diploma - undefined
Dixie Hollins High School