Elizabeth Sanders
Rock Hill,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Medical gas industry. Solid team player with outgoing, positive demeanor and proven multitasking skills. Motivated to maintain customer satisfaction and contribute to company success.
Overview
11
11
years of professional experience
Work History
Customer Service Specialist
BeaconMedaes
11.2018 - Current
- Processed customer orders in line with established policies and procedures.
- Managed replacement of damaged or missing products.
- Answered customer telephone calls promptly.
- Work with suppliers and vendors for prompt delivery of orders.
- Investigated and resolved customer inquiries and complaints quickly.
- Issued timely and accurate responses to both internal and external customers.
- Generated documentation and information required for customer shipments
- Cross-trained and backed up other customer service representatives..
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated shipping requests for expedited delivery.
Project Management Coordinator
BeaconMedaes
01.2013 - 11.2018
- Support customers, BeaconMedaes reps, and manufacturer reps via phone or email regarding ship dates and preparation of submittals
- Prepare submittals and manuals upon request
- Maintain record of all submittals
- Perform general order intake functions
- Provide support to project managers and customer service as necessary.
Project Management Administrative Assistant
BeaconMedaes
05.2012 - 01.2013
- Support BeaconMedaes reps on large complex projects and assignments
- Confirm product pricing, part numbers, and coding is correct
- Act as a liaison between project managers, sales reps and customer service
- Document large amounts of information from multiple sources into computer project management module in BPCS
- Perform contract review and forward to appropriate personnel for approval
- Provide project close‐out support as necessary
- Maintain records for quotations including purchase orders, voltage confirmation and submittals when requested.
Education
Medical Assistant Diploma -
ECPI College of Technology
Charlotte, NC2007
High School Diploma -
Rock Hill High School
Rock Hill, SC2006
Skills
- Strong customer service skills with the ability to diffuse difficult situations
- Familiar with general office duties including SAP, Outlook, Adobe Acrobat, BeaconMedaes Quote System, Data viewer, Document manager, BPCS, Word, Excel, and PowerPoint software programs
- Type accurately at a rate of 50 wpm
- Ability to make sound judgments and execute time sensitive tasks with high accuracy on a daily basis
- Calm, focused team member with strong work ethics and a positive attitude
Timeline
Customer Service Specialist
BeaconMedaes
11.2018 - Current
Project Management Coordinator
BeaconMedaes
01.2013 - 11.2018
Project Management Administrative Assistant
BeaconMedaes
05.2012 - 01.2013
Medical Assistant Diploma -
ECPI College of Technology
High School Diploma -
Rock Hill High School
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