Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ELIZABETH SANDOVAL

POMONA,California

Summary

Service Supervisor with successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives. Experienced and quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback.
Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

CSR Supervisor

HYE / FNS
06.2023 - 01.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Increased team efficiency by providing ongoing coaching, feedback, and support to CSR representatives.
  • Streamlined processes for faster issue resolution, leading to improved customer experiences.
  • Promoted a positive work environment by fostering open communication among the CSR team members.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Developed and updated databases to handle customer data.

Shipping and Receiving Clerk

WAREHOUSE WHITE HORSE LOGISTICS
09.2021 - 06.2023
  • Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
  • Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
  • Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
  • Reviewed order data to verify transactions and shipping dates.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Operated equipment such as forklifts to move outgoing shipments to loading area.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.

Software Developer

En-trega
05.2017 - 09.2021
  • Improved software efficiency by troubleshooting and resolving coding issues.
  • Enhanced user experience through designing and implementing user-friendly interfaces.
  • Developed customized software solutions for diverse clients, resulting in increased satisfaction and repeat business.
  • Collaborated with cross-functional teams to deliver high-quality products on tight deadlines.
  • Increased development speed by automating repetitive tasks using scripts and tools.
  • Discussed issues with team members to provide resolution and apply best practices.
  • Updated old code bases to modern development standards, improving functionality.
  • Developed software for desktop operating systems.
  • Built databases and table structures for applications.
  • Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
  • Designed and implemented scalable applications for data extraction and analysis.

Education

Bachelor of Science - Computer And Information Sciences

Centro Universitario De Ciencias Exactas E Ingenie
Guadalajara, Jalisco, Mexico
06.2016

Skills

  • Empathy and Compassion
  • Team Leadership
  • Customer Retention
  • Organizational Skills
  • Adaptability and Flexibility
  • Decision Making
  • Staff Training and Development
  • Attention to Detail
  • Data Analysis
  • Conflict Resolution
  • Goal Setting
  • Problem Solving
  • Time Management
  • Effective Communication
  • Active Listening
  • Work Prioritization
  • Delegating Work
  • Team Building and Leadership
  • Appointment Scheduling

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

CSR Supervisor

HYE / FNS
06.2023 - 01.2024

Shipping and Receiving Clerk

WAREHOUSE WHITE HORSE LOGISTICS
09.2021 - 06.2023

Software Developer

En-trega
05.2017 - 09.2021

Bachelor of Science - Computer And Information Sciences

Centro Universitario De Ciencias Exactas E Ingenie

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ELIZABETH SANDOVAL