Devin Denae Perez
san marcos
Summary
A bilingual Medical student from The University of Texas State, Dedicated and compassionate aspiring physical therapist seeking to apply my knowledge of human anatomy, rehabilitation techniques, and patient care in a clinical setting. Eager to contribute to a dynamic healthcare team and support patients in achieving their physical wellness goals.
Experienced with leading front-end operations and enhancing customer service. Utilizes effective team management and process optimization to ensure efficient service delivery. Knowledge of inventory control and staff training, driving operational success and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Front End Department Supervisor
Lowes Home Improvment
04.2019 - Current
- Streamlined checkout processes for increased efficiency and improved overall shopping experience.
- Collaborated with store management to develop strategies for boosting sales and improving customer retention.
- Enhanced customer satisfaction by swiftly addressing and resolving concerns in the front end department.
- Boosted employee morale through recognition programs that rewarded outstanding performance and dedication to customer service excellence.
- Coordinated with other departments to streamline operations across the store, resulting in better collaboration between teams.
- Increased cashier accuracy rates through implementing targeted retraining initiatives focused on minimizing transaction errors.
- Developed strong relationships with customers by understanding their needs, preferences, and shopping habits to enhance their overall experience at the store.
Customer Service Associate, Paint Department
Lowes
04.2019 - Current
- Experience with driving a Ballymore and Order picker.
- Work fast and efficiently.
- Contributed to store-wide sales goals through exceptional paint department performance and cross-selling efforts.
- Took on the leadership role and got my coworkers motivated to work.
- Increased efficiency by optimizing department layout and product placement according to customer needs and preferences.
- Assisted customers with color matching services, ensuring their projects met or exceeded expectations.
- Stock and zone aisles in a timely fashion.
- Provided superior service to contractors by quickly fulfilling large orders and offering technical support when needed.
- Awarded as the MVP of the paint department.
- Boosted team morale through positive attitude, willingness to help others, and commitment to achieving shared goals.
- Promoted to mentor for the paint department.
- Participated in storewide promotions by creating eye-catching displays that showcased new products or seasonal offerings.
Cashier
02.2018 - 04.2019
- Transferred locations from Mcallen to San Marcos and commuted to New Braunfels
- Worked with handling money and giving great customer service
CSA
HEB
05.2016 - 03.2018
- Gathered great customer service and leadership skills
- Promoted within 1 year and became excellent with handling money and keeping great customer service
Education
Bachelors - Exercise Sports Science, Concentration in Pre-Rehab Therapy
The University of Texas State
San Marcos, Texas08.2024
High School Diploma -
Sharyland Pioneer High School
Mission, Texas06.2018
Skills
- Proper phone etiquette
- Communication skills
- Punctual and reliable
- Team player and dedicated
- Problem solving
- Patience
- Gait training
- Modalities
- Medical terminology
- Customer service
- Patient assessment
- Exercise prescriptions
- Manual therapy
- Proper PPE use
- Empathy compassion
- Problem-solving
- Anatomy and physiology knowledge
- Team management
- Task delegation
- Problem-solving skills
- Cash counting/ handling
- Hospitality services
- Relationship building and management
- Training and mentoring
- Goals and performance
- Team building
- Employee motivation
Languages
Spanish
Professional Working
Timeline
Front End Department Supervisor
Lowes Home Improvment
04.2019 - Current
Customer Service Associate, Paint Department
Lowes
04.2019 - Current
Cashier
02.2018 - 04.2019
CSA
HEB
05.2016 - 03.2018
High School Diploma -
Sharyland Pioneer High School
Bachelors - Exercise Sports Science, Concentration in Pre-Rehab Therapy
The University of Texas State
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