Sharonda Eubanks
Las Vegas,NV
Summary
Professional front-end supervisor with strong background in retail management. Skilled in team leadership, inventory control, and customer service. Known for fostering collaboration and adaptability in fast-paced environments. Reliable, results-driven, and proficient in merchandising and staff training.
Overview
14
14
years of professional experience
Work History
Front End Department Supervisor
Lowes Home Improvment
Las Vegas, NV
02.2014 - Current
- Supervised daily operations of front end team to ensure customer satisfaction and efficient service.
- Trained and mentored new associates on register systems and customer interaction protocols.
- Implemented process improvements that enhanced checkout speed and accuracy for customers.
- Coordinated staff schedules to optimize coverage during peak hours and maintain workflow efficiency.
- Resolved customer inquiries and complaints, fostering a positive shopping experience and loyalty.
- Collaborated with management on promotional displays to drive sales and enhance store aesthetics.
- Analyzed front end metrics to identify trends, informing strategic decisions for staffing and training needs.
- Conducted performance reviews for team members, providing constructive feedback and support for development.
Hotel Supervisor
Extended Stay America
Torrance, CA
08.2011 - 06.2013
- Supervised daily operations to ensure guest satisfaction and service excellence.
- Coordinated housekeeping schedules to maintain high standards of cleanliness and guest satisfaction.
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored staff on hotel policies, enhancing team performance and service delivery.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Monitored inventory levels, managing procurement processes for supplies and equipment effectively.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Education
Associate of Science - Business Administration
Cerritos
Cerritos, CASkills
- Team management
- Javascript
- Task delegation
- Customer service
- Team leadership
- Decision-making
- Complex Problem-solving
- Customer relations
- Multitasking and organization
- Administrative skills
- Critical thinking
- Administrative support
Timeline
Front End Department Supervisor
Lowes Home Improvment
02.2014 - Current
Hotel Supervisor
Extended Stay America
08.2011 - 06.2013
Associate of Science - Business Administration
Cerritos