Amy Greene
Greensboro,NC
Summary
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Excels at problem solving, communicating effectively, and is committed to fostering a positive and productive work environment.
Overview
3
3
years of professional experience
Work History
Front End Department Supervisor
Lowe's Home Improvement
06.2022 - Current
- Promotes team cohesion through open communication and conflict resolution.
- Enhanced team morale through recognition programs, coaching on sales and service, and conducting regular performance reviews to offer praise and identify areas for improvement.
- Conducts regular walkthroughs to address operational issues.
- Sets clear performance expectations and provided constructive feedback.
- Contributes to hiring and implemented effective training methods.
- Manages store operations, including scheduling and task delegation.
- Demonstrates a friendly and helpful demeanor to reduce turnover.
Appliances/Cabinet/Millwork Supervisor
Lowe's Home Improvement
03.2022 - 06.2022
- Mentored sales and customer service associates, fostering growth in a supportive environment.
- Conducted regular performance discussions to enhance individual skills.
- Handled customer complaints efficiently and collaborated with sales specialists for exceptional service.
- Reduced delivery errors by organizing inventory accurately.
- Developed sales specialists to meet and exceed goals departmentally.
- Expanded specialty sales knowledge storewide and encouraged associate involvement in lead generation.
Flooring Sales Specialist
Lowe's Home Improvement
06.2021 - 03.2022
- Provided SMART customer service and addressed inquiries effectively.
- Built loyalty by exceeding sales expectations and offering exceptional service.
- Managed pricing, delivery, and installation coordination smoothly.
- Offered informed product guidance and handled complaints professionally.
- Drove team revenue with top sales performance.
- Maintained expertise in flooring options and developed strong client relationships.
- Recognized as a top flooring sales specialist in 2021.
Appliance Customer Service Associate
Lowe's Home Improvement
04.2021 - 06.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Education
Accounting And Finance
Berkeley College
Little Falls, NJSkills
- Team Management
- Task Delegation
- Customer Service
- Problem-solving skills
- Relationship building and management
- Training and mentoring
- Operations
- Order Management
Timeline
Front End Department Supervisor
Lowe's Home Improvement
06.2022 - Current
Appliances/Cabinet/Millwork Supervisor
Lowe's Home Improvement
03.2022 - 06.2022
Flooring Sales Specialist
Lowe's Home Improvement
06.2021 - 03.2022
Appliance Customer Service Associate
Lowe's Home Improvement
04.2021 - 06.2021
Accounting And Finance
Berkeley College