Yomenica Smith
Milledgeville,GA
Summary
Dynamic Front End Department Supervisor at Lowes Home Improvement, skilled in team management and cash handling. Enhanced transaction efficiency through process improvements, resulting in reduced wait times. Committed to exceptional customer service and employee training, fostering a productive environment that elevated customer satisfaction and team performance.
Overview
2022
2022
years of professional experience
Work History
Front End Department Supervisor
Lowes Home Improvment
- Supervised daily cash operations, ensuring accuracy and compliance with company policies.
- Trained and mentored new cashiers on register procedures and customer service best practices.
- Implemented process improvements to enhance transaction efficiency and reduce wait times.
- Managed cash drawer reconciliation, identifying discrepancies and resolving issues promptly.
- Developed scheduling strategies to optimize staff coverage during peak hours.
- Ensured adherence to safety protocols while handling cash and financial transactions.
- Collaborated with management on inventory control initiatives and product promotions.
- Provided exceptional customer service, addressing inquiries and resolving complaints effectively.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
Head Cashier
Lowes Home Improvment
Milledgeville Ga
09.2019 - 09.2021
- Supervised daily cash operations, ensuring accuracy and compliance with company policies.
- Trained and mentored new cashiers on register procedures and customer service best practices.
- Implemented process improvements to enhance transaction efficiency and reduce wait times.
- Managed cash drawer reconciliation, identifying discrepancies and resolving issues promptly.
- Developed scheduling strategies to optimize staff coverage during peak hours.
- Ensured adherence to safety protocols while handling cash and financial transactions.
- Collaborated with management on inventory control initiatives and product promotions.
- Provided exceptional customer service, addressing inquiries and resolving complaints effectively.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
Education
High School Diploma -
Swainsboro High School
Swainsboro, GASkills
- HTML and CSS proficiency
- Team management
- Javascript
- Task delegation
- Performance optimization
- Customer service
- Problem-solving skills
- Listening skills
- Time management
- Cash counting
- Cash handling
- Relationship building and management
- Training and mentoring
- Goals and performance
- Administrative skills
- Cash register operation
- Cash handling accuracy
- Employee motivation
- Team supervision
- Opening and closing procedures
- Complaint resolution
- Staff supervision
- Administrative support
- Operations
- Word processing
- Refunds processing
- Willingness to learn
- Teamwork
- Teamwork and collaboration
- Multitasking and prioritizing
- Problem-solving
- Attention to detail
- Excellent communication
- Customer satisfaction
Timeline
Head Cashier
Lowes Home Improvment
09.2019 - 09.2021
Front End Department Supervisor
Lowes Home Improvment
High School Diploma -
Swainsboro High School