Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Elizabeth SantaCruz
San Bernardino,CA
Summary
Overview
4
years of professional experience
Work History
Advance Solutions USA Medical Supply
Call Center Manager
01.2022 - 12.2022
Job overview
- Provided deliveries of Medical Supplies to the clients.
- Contacted Future clients to schedule appointment for medical supplies.
- Checked insurance to see if they qualify
- Established and oversaw performance targets for call center associates.
- Determined quality assurance benchmarks and set standards for improvement.
- Created clear and effective policies governing all aspects of employee work and interaction with customers.
- Established relationships and touch points with clients to promote retention.
Tech Data
Stand-Up Forklift Operator
07.2022 - 11.2022
Job overview
- Unloaded and stacked materials by raising and lowering lifting devices.
- Transported goods between warehouse locations according to shipment and storage needs.
- Unloaded materials and goods at designated locations for best project availability.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Uber Eats
Uber Partner
06.2021 - 12.2021
Job overview
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Used GPS to determine fastest route to destinations in order to save money and maximize availability.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Planned routes based on knowledge of local areas, GPS information and customer preferences.
- Adhered to tight schedule and met departure and arrival deadlines.
- Read maps and followed written and verbal geographic directions.
DoorDash
Delivery Driver
06.2021 - 12.2021
Job overview
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Worked overnight shifts during peak periods to meet coverage needs.
- Documented mileage, deliveries, pickups, customer issues and damages.
Georgia Enterprises
Marketing Manager
02.2018 - 02.2020
Job overview
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
- Managed workflow between staff, coordinating documents, planning and creative material distribution.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Maintained complete database of files, contacts and project materials.
- Submitted professional proposals and project scopes in response to Requests for Proposals.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Managed teams in cities for sales, set them at their set location, trained them as well.
Education
Herway InstituteSugar Hill, GA
Phlebotomy from Phlebotomy
07.2022
University Overview
Sierra Nevada Job CorpsReno, NV
GED
10.2000
University Overview
Skills
- Maintaining Clean Work Areas
- Project Planning
- Team Coaching
- Hiring Oversight
- Performance Improvement
- Social Media Platforms
- Safety Awareness
- Quality Control
- Customer Care
- Staff Training
Languages
Spanish
Native or Bilingual
Timeline
Stand-Up Forklift Operator
Tech Data
07.2022 - 11.2022
Call Center Manager
Advance Solutions USA Medical Supply
01.2022 - 12.2022
Uber Partner
Uber Eats
06.2021 - 12.2021
Delivery Driver
DoorDash
06.2021 - 12.2021
Marketing Manager
Georgia Enterprises
02.2018 - 02.2020
Herway Institute
Phlebotomy from Phlebotomy
Sierra Nevada Job Corps
GED
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