Chasity Cain
Duluth,GA
Summary
Engaged customer service professional with 2+ years of experience specializing in high-volume call centers. proficient in troubleshooting issues, scheduling services and coordinating deliveries. Key strengths are in problem solving, multitasking, and customer relations.
Overview
4
4
years of professional experience
Work History
Human Resources /Call Center Representative
Georgia Department Of Revenue
07.2022 - 01.2024
- Answered high volume flow of customer calls with minimal wait times.
- Created and maintained detailed database to develop promotional sales.
- Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
- Assisted customers in troubleshooting product issues and provided timely technical support.
Manufacturing Assembly Technician
Cp Medical
12.2021 - 07.2022
- Followed protocols to enhance protection and maintain safe work environment.
- Documented production data and output to enable tracking history and maintain accurate records.
- Completed tasks on time to meet quality and safety standards.
- Collaborated with team members to promptly complete tasks and maintain consistent workflows.
- Coordinated with other departments to complete projects within deadline.
Inventory Control Specialist
Winder Lab
04.2020 - 12.2021
- Completed physical inventory counts each month.
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Developed and implemented a system to track and monitor incoming, outgoing and on-hand inventory.
Education
High School Diploma -
Broadmoor Senior High School
Baton Rouge, LA05.2017
Skills
- Operational Recordkeeping
- Maintaining Clean Work Areas
- Equipment Operations
- Process Safety Management
- Batch Records
- Hazardous Chemicals
- Calculations and Specifications
- Daily Logs
- Monitoring Outcomes
- Customer Satisfaction
- Safety Procedures
- Safety Rules
- Work Orders
- Shipping and Receiving
- Assembly and Production
- Material Packaging
Timeline
Human Resources /Call Center Representative
Georgia Department Of Revenue
07.2022 - 01.2024
Manufacturing Assembly Technician
Cp Medical
12.2021 - 07.2022
Inventory Control Specialist
Winder Lab
04.2020 - 12.2021
High School Diploma -
Broadmoor Senior High School