Elizabeth Santos
Chicopee,United States
Summary
My work has been shaped by roles that required collaboration and flexibility in order to support others. At a summer camp for youth with disabilities, I worked with counselors to facilitate daily activities that supported each camper's diverse needs. During my internship at the Department of Children and Families, I learned how to advocate for families in need, by observing and assisting social workers. In previous customer service roles, I developed strong communication skills that continue to impact how I engage with others. Together, these experiences have improved my ability to create environments where people feel understood and valued.
Overview
4
4
years of professional experience
Work History
Social Work Intern
Department of Children and Families: Robert Van Wart Area Office
Springfield, MA
09.2025 - Current
- Observed and supported child welfare case management and family support services.
- Worked alongside social workers on documentation, communicating with clients, and creating family action plans.
- Learned to navigate the DCF portal to track case information and maintain accurate records.
- Gained a deeper understanding of advocacy, family systems, and the challenges families face in the child welfare system.
Ice Cream Scooper
Cha's Ice Cream and Grill
Ludlow, MA
05.2022 - Current
- Open and prepare the store for daily operations, ensuring cleanliness and readiness.
- Close the store, performing thorough cleaning after a busy day.
- Collaborate with coworkers to maintain smooth store operations.
- Operate the register, handle transactions, and provide appropriate customer service.
- Work efficiently in a fast-paced environment, developing strong time management skills.
- Trained new team members on procedures and efficient strategies
Camp Counselor
Behavioral Health Network: Kamp for Kids
Westfield, MA
06.2025 - 08.2025
- Supported adolescents ages 12–18 with diverse abilities, helping them participate in camp activities while creating a welcoming and supportive environment.
- Facilitated effective communication between campers, parents, and staff to address concerns.
- Managed challenging behaviors effectively using evidence-based strategies tailored to individual needs.
- Worked collaboratively with staff to complete post-camp responsibilities, such as maintaining a clean environment, attending staff meetings, and completing camper documentation.
Education
Bachelors - Social Work (BSW)
Springfield College
Springfield, MA05-2026
High School -
Chicopee Comprehensive High School
Chicopee, MA06.2022
Skills
- Ability to Work in a Team
- Communication Skills
- Leadership
- Adaptability
- Problem-Solving
- Organizational Skills
- Time Management
- Customer Service
- Client advocacy
- Multicultural competence
Accomplishments
- NEWMAC Women's Diver of the Week
- 2024-25 NEWMAC Academic All-Conference
- 2023-24 CSCAA Scholar All-America
- 2023-24 NEWMAC Academic All-Conference
Timeline
Social Work Intern
Department of Children and Families: Robert Van Wart Area Office
09.2025 - Current
Camp Counselor
Behavioral Health Network: Kamp for Kids
06.2025 - 08.2025
Ice Cream Scooper
Cha's Ice Cream and Grill
05.2022 - Current
Bachelors - Social Work (BSW)
Springfield College
High School -
Chicopee Comprehensive High School