Elizabeth Sanz
Saline,MI
Summary
Dynamic leader with 2.5+ years experience in Delta IFS Leadership. Proven track record of enhancing flight attendant performance and leading significant leadership transitions. Engaged in multiple collaterals including CX DTW POC, Onsite Clinician IFS System POC, CRP, Peer Support, LODs, FA Charters, and the FSM Job Shadow Program, demonstrating unparalleled leadership and positive employee relations.
Overview
7
7
years of professional experience
Work History
Field Service Manager
Delta Air Lines
01.2022 - Current
- Lead top performance of up to 120+ flight attendants in areas of safety, reliability, crew resource management, and brand assurance.
- Successfully oversaw the leadership change-over of the CVG Base and ensured effective leadership in a base without onsite leadership support.
- Lead the CX collateral as the DTW Point of Contact and drove GST Usage Performance by 16% from April 2022 to August 2024.
- Mentored FSMs as part of the CRP collateral team, setting them up for success and aiding with assistance during CRP preparation.
- Served as the Onsite Clinician IFS System POC, ensuring adequate resources for Flight Attendants in all bases.
- Participated in the Peer Support Program and the FADAP Conference, furthering understanding and implementation of Delta's employee resources.
- Furthered flight attendant relations through activity in the LOD Program, FA Charters
- Volunteered in the FSM Job Shadow Program, providing a positive experience for prospective FSM applicants
Flight Attendant
Delta Air Lines
03.2017 - 12.2021
- Ensured the safety and security of airline passengers and cabin crew alike as well as maintained proficiency in emergency procedures
- Participated in an FA SAFA Program in DTW, assisting DTW Leadership with operational duties and base engagement initiatives
- Amplified the level of quality service delivered to airline passengers by utilizing Delta's Brand Beliefs onboard
- Effectively practiced crew resource management to ensure teamwork amongst crew and conflict resolution amongst passengers
Education
Bachelor of Specialized Studies - The Psychology of Advertising
Ohio University
Athens, OH08.2016
Skills
- MS Office (Word, PowerPoint, Excel, Teams, Outlook, Planner, OneDrive, Forms, SharePoint)
- Google Sheets, Google Docs, Google Slides
- DBMS, MyTeam, iPerform, Tableau
- Positive Employee Relations
- Leadership
- Team building
- Problem-solving
Timeline
Field Service Manager
Delta Air Lines
01.2022 - Current
Flight Attendant
Delta Air Lines
03.2017 - 12.2021
Bachelor of Specialized Studies - The Psychology of Advertising
Ohio University
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