Hi, I’m
Elizabeth Sarria
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
10
years of professional experience
Work History
Michigan Department Of Health And Human Services
HHA/Caregiver
02.2018 - Current
Job overview
- Assisted disabled clients to support independence and well-being.
- Followed nutritional plans to prepare optimal meals.
- Provided transportation and appointments management.
- Administered medication as directed by physician.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
First Call Resolution
Customer Service Representative
10.2023 - 01.2024
Job overview
- Established and maintained patient profiles, updating organizational database with current information.
- Confirmed customer information and insurance eligibility for prescriptions.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Akkodis
Call Center Representative
02.2023 - 08.2023
Job overview
- Assist VW customers with current issues with their vehicles.
- Schedule dealer appointments.
- Assist Spanish customers.
- Handle customer phone calls related to products; provide troubleshooting solutions and training as appropriate.
Focused Logistics
Amazon Delivery Driver
07.2022 - 11.2022
Job overview
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
Staples
Sales Associate
10.2019 - 03.2020
Job overview
- Customer service, cashier, and freight
Flint
Kohls Customer Service
11.2018 - 02.2019
Job overview
- In customer service you can expect to have a lot of customers come to you for returns, you also have the duty of doing BOPUS (buy online pick up in-store) you have to get the customers name and ID and get the item that they had purchased online.
- Managed customer accounts
- Greeted customers
- Resolved customer issues
- Operated the cash register
Miami
Kohls Cashier
01.2016 - 01.2017
Job overview
- A Kohl's cashier is usually the first and last person customers interact with during the shopping experience
- Primarily, cashiers with Kohl's perform cash transactions for customer purchases
- Other cashier duties may include handling returns, returning merchandise to racks or shelves, and trying to sell Kohl's credit line to customers.
Cleaning Theaters
Cast Member Cobb Theatres
10.2015 - 08.2016
Job overview
- Concessions, and BOX office
- Helped customers with questions, problems and complaints in person and via telephone
- Stocked shelves and supplies and organized displays
- Welcomed customers into the theater and helped them find where they go for their movie
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Cashier, Customer Service
Amazon
IT Intern
07.2014 - 04.2015
Job overview
- Supported IT department in handling technology rollout and maintenance.
- Delivered assistance and support for team-based IT projects.
- Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.
- Installed application software and upgrades, virus protection, and drivers.
- Determined and resolved printer and networked copier outages.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and computers.
Miami
NJAP
Job overview
- Managed and maintained the necessary level of supplies in the shop
- Maintained vehicle records by recording and filing all service and repairs
- Greeted customers and ascertained customers' needs
- Demonstrated use and care of merchandise.
Education
Southwest Miami Senior High SchoolMiami, FL
High school
Independence UniversitySalt Lake City, UT
Associate of Business Administration from Business Administration And Management
Skills
- Teamwork and Collaboration
- Flexible and Adaptable
- Product Knowledge
- Call Management
- Critical Thinking
- Desktop Technical Support
- Application Installations
- Technical Support
- Payment Processing
- Upselling
- Cash Register Operation
- Money Handling
Timeline
Customer Service Representative
First Call Resolution
10.2023 - 01.2024
Call Center Representative
Akkodis
02.2023 - 08.2023
Amazon Delivery Driver
Focused Logistics
07.2022 - 11.2022
Sales Associate
Staples
10.2019 - 03.2020
Kohls Customer Service
Flint
11.2018 - 02.2019
HHA/Caregiver
Michigan Department Of Health And Human Services
02.2018 - Current
Kohls Cashier
Miami
01.2016 - 01.2017
Cast Member Cobb Theatres
Cleaning Theaters
10.2015 - 08.2016
IT Intern
Amazon
07.2014 - 04.2015
NJAP
Miami
Southwest Miami Senior High School
High school
Independence University
Associate of Business Administration from Business Administration And Management