
Results-driven professional with extensive experience in operations management. Skilled in payment processing, staff mentorship, and efficiency improvements, contributing to enhanced administrative processes and revenue cycle reporting.
* Directed daily operations to enhance administrative processes for
daily deposits, cash posting, receipting, accounts receivable reports,
etc.
* Directed daily operations for outpatient registration, ER registration
and all Inpatient Patients Types.
* Prepared revenue cycle reports for auditors and administrative staff.
* Prepared uncollectible accounts to send to State Income Tax for
withholding of State Income Tax Refund.
* Prepared past due accounts and sent to collection agencies for
processing.
* Directed employee payroll deductions to ensure payment was
withheld from their paycheck and posted to their account.
* Directed daily operations for Covington County Hospital, they had
outsourced the business office and registration departments to
CPSI.
* Oversaw business office, outpatient registration, ER registration and
all Inpatient Types of registration.
* Responsible for ensuring the daily deposit was done correctly and
sent to Trubridge for posting.
* Responsible for employees time cards.
* Attend weekly conference calls with trubridge to discuss revenue
cycle, bad debt, reporting, etc.
* Regional Patient Accounts Director for the Forrest Health facilities
which are Marion General Hospital, Jefferson Davis Community
Hospital, Walthall General Hospital and Highland Community
Hospital.
* Mentored the Patient Accounts Directors at the Forrest Health
Facilities in accounts management, department workflows and
staffing.
* Developed training programs for billing protocols, accuracy in
claims processing.
* Overseen accounts receivable balances and following up on
overdue payments.
* Led monthly team meetings with the four facilities.
* Oversaw the business office staff and all registration staff.
* Oversaw patient and insurance billing processes ensuring policy
and procedures were followed.
* Mentored staff in accounts management, enhancing team
performance and operational efficiency.
* Coordinated departmental workflows.
* Employee payroll and evaluations.