Detail-oriented professional with strong team collaboration and customer service skills. Experienced in operational management, ensuring organized merchandise and efficient project completion in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Merchandice Execution Team
Home Depot
Austin
04.2025 - Current
Collaborated closely with team members to achieve project objectives and meet deadlines.
Made sure all of our merchandise was organized and ready for customers.
PMI Technician
State Farm
Irving
08.2022 - 10.2023
Managed the printing, inserts, and mailing of confidential policyholders' documents.
Operated high-speed production equipment in an office environment.
Coordination managed outbound mail and documents.
Teamwork worked with other team members to make sure all outbound and mail was sent according to company policy.
Manager on Duty
Catos Clothing
Irving
02.2021 - 02.2023
Supervised daily store operations and ensured compliance with company policies.
Made sure all revenue was accurate at opening and closing times.
Handled customers' requests and complaints according to company policies.
Maintained the store's appearance to promote the customer experience.
Front Desk Receptionist
South Austin Eye Clinic
Austin
08.2017 - 03.2019
Managed appointment scheduling using electronic health record system efficiently.
Greeted patients upon arrival and assisted with check-in and processing.
Answered calls promptly, addressing inquiries, and directing calls appropriately.
Education
Medical Assistance Certificate - Medical Assistance
Southern Careers Institute
TX
01-2018
High School Diploma -
William B Travis
Austin TX
06-2014
Skills
Document management
High-speed printing
Inventory organization
Policy compliance
Customer interaction
Team collaboration
Languages
Spanish
Professional
Timeline
Merchandice Execution Team
Home Depot
04.2025 - Current
PMI Technician
State Farm
08.2022 - 10.2023
Manager on Duty
Catos Clothing
02.2021 - 02.2023
Front Desk Receptionist
South Austin Eye Clinic
08.2017 - 03.2019
Medical Assistance Certificate - Medical Assistance
<ul>
<li>Developed and implemented project plans, budgets, and schedules.</li>
<li>Oversee multiple teams tackling separate parts of one initiative.</li>
<li>Ensure timely achievement of deliverables or assignments.</li>
<li>Manage subcontractor activities to ensure punctual project completion.</li>
<li>Identify and manage project vulnerabilities.</li>
<li>Secure mutually beneficial conditions for multiple alliances.</li>
<li>Facilitated communication among architects, engineers, and surveyors to understand technical requirements for business relocation, construction, and renovation projects.</li>
<li>Identified and mitigated concerns impacting project execution</li>
<li>Held frequent meetings to align project status with client expectations</li>
<li>Reviewed financial projections for budget adherence</li>
<li>Documented detailed financial data for various projects</li>
<li>Monitored the progress of construction projects ensuring quality control standards were met.</li>
<li>Evaluated contractors’ work against required specifications</li>
<li>Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.</li>
</ul> at Jones Lang LaSalle<ul>
<li>Developed and implemented project plans, budgets, and schedules.</li>
<li>Oversee multiple teams tackling separate parts of one initiative.</li>
<li>Ensure timely achievement of deliverables or assignments.</li>
<li>Manage subcontractor activities to ensure punctual project completion.</li>
<li>Identify and manage project vulnerabilities.</li>
<li>Secure mutually beneficial conditions for multiple alliances.</li>
<li>Facilitated communication among architects, engineers, and surveyors to understand technical requirements for business relocation, construction, and renovation projects.</li>
<li>Identified and mitigated concerns impacting project execution</li>
<li>Held frequent meetings to align project status with client expectations</li>
<li>Reviewed financial projections for budget adherence</li>
<li>Documented detailed financial data for various projects</li>
<li>Monitored the progress of construction projects ensuring quality control standards were met.</li>
<li>Evaluated contractors’ work against required specifications</li>
<li>Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.</li>
</ul> at Jones Lang LaSalle