ELIZABETH SEKO-BOEREMA
Cortland,IL
Summary
Customer Service and Account Management Professional experienced in assisting clients and coordinating services across diverse industries. Achieved improved efficiency and increased revenue through innovative problem-solving and strategic planning. Focused on delivering value in patient services and fostering team performance.
Overview
16
16
years of professional experience
Work History
Owner and Community Advocate
Mindful Meals and Twins Lemonade
Cortland, IL
01.2025 - Current
- Delivered welcoming customer service, addressed inquiries, and coordinated community events, orders, inventory, and logistics to enhance community engagement.
- Maintained sales and donation records while collaborating with community partners and volunteers to facilitate inclusive events.
- Managed meal and lemonade preparation processes for food service customers. for food service customers.
- Managed recipe development for wholesome meals and signature lemonade offerings.
- Facilitated ingredient procurement to support food service operations., inventory checks, and supplier communication.
Pro Outside Sales Manager
The Home Depot
Chicago, IL
09.2023 - 03.2025
- Assisted customers by phone and in person, identified needs, provided tailored solutions, and ensured follow-up on requests for enhanced satisfaction.
- Maintained accurate customer and account information in CRM systems, generating reports to inform targeted follow-up initiatives.
- Collaborated with store, fulfillment, and operations teams to effectively resolve issues while adhering to service and safety standards.
Territory Sales Manager / Division Marketing Director
IKO Commercial
Chicago, IL
01.2021 - 09.2023
- Managed medical and hospital accounts and commercial clients, developed relationships and addressed account needs to enhance client satisfaction.
- Prepared proposals and quotes, maintained CRM records, and coordinated issue resolution to ensure seamless communication across accounts and internal teams.
- Delivered training and presentations for customers and internal teams, contributing to knowledge sharing and earning the Gold Shield Award.
Regional Sales and Marketing Director
Gardner-Gibson / APOC
Chicago, IL
11.2018 - 01.2021
- Directed regional sales strategy for Gardner-Gibson and APOC coatings lines.
- Managed medical and hospital accounts, strengthening client relationships throughout the region.
- Built distributor relationships across roofing, waterproofing, and hardware channels.
- Coordinated marketing campaigns for product launches and seasonal promotions.
- Leveraged customer feedback to enhance service delivery, coordinating training and support materials for distributors, contractors, and representatives.
Sales and Business Development Manager
Anthony Roofing - Tecta America
Aurora, IL
01.2016 - 10.2018
- Managed client relationships, prepared proposals and reports, coordinated sales and service activities; boosted repeat business by 30%.
- Developed commercial roofing leads across Anthony Roofing and Tecta America service territories.
- Built relationships with property managers, contractors, and facility directors.
- Conducted site visits for roof assessments and replacement opportunities.
Business Development Account Manager / Service Sales Manager
D.C. Taylor Co.
Cedar Rapids, IA
01.2011 - 01.2016
- Managed client accounts and implemented services, facilitated customer onboarding, and maintained CRM workflows and reporting for enhanced client relationships.
Education
Bachelor of Arts - Marketing / Business
Purdue University
Marketing Management and Construction
Upper Iowa University
Skills
- Medical account management
- Client communication and follow-up
- Service coordination
- In-person customer service
- CRM and data entry
- Sales reporting
- Issue resolution
- Record maintenance
- Quality assurance
- Event planning
- Community partnership
- Software: Microsoft Office, Adobe, Claude, Epic, Vantage, Salesforce, MyChart, Scribe RX
- Proposal writing
- Account management
- Client relations
- Territory management
- Community outreach
- Relationship building
- Clear communication
- Project management
- Business administration
- Growth strategy implementation
- Profit and loss
- Small business operations
- Contract negotiation expertise
- Human resource management
- Business marketing
- Crisis management
EDUCATION AND RECOGNITION
Gold Shield Award | Chicago Women in Roofing Article Winner
Timeline
Owner and Community Advocate
Mindful Meals and Twins Lemonade
01.2025 - Current
Pro Outside Sales Manager
The Home Depot
09.2023 - 03.2025
Territory Sales Manager / Division Marketing Director
IKO Commercial
01.2021 - 09.2023
Regional Sales and Marketing Director
Gardner-Gibson / APOC
11.2018 - 01.2021
Sales and Business Development Manager
Anthony Roofing - Tecta America
01.2016 - 10.2018
Business Development Account Manager / Service Sales Manager
D.C. Taylor Co.
01.2011 - 01.2016
Bachelor of Arts - Marketing / Business
Purdue University
Marketing Management and Construction
Upper Iowa University