ELIZABETH SERRA
Greenbelt,MD
Summary
Dynamic operations and customer service leader skilled in enhancing client experiences through effective team supervision and account management. Eager to contribute to teams as a positive and effecient worker.
Overview
5
5
years of professional experience
Work History
Front Desk Supervisor
Movement Gyms
Rockville, MD
08.2022 - Current
- Supervised and trained 30 front desk and customer service staff on systems, standards, and procedures.
- Provided professional customer service to members and visitors, addressing concerns and resolving issues.
- Managed customer accounts, scheduled memberships, and maintained accurate administrative records.
- De-escalated customer concerns by identifying solutions while fostering a welcoming environment.
- Coordinated monthly 'First Friday' events through outreach, achieving 675 check-ins with 25% higher attendance.
- Supported daily front desk operations by prioritizing tasks and ensuring consistent service standards.
- Communicated operational information to staff and management to enhance workplace efficiency.
GIS Intern
University of Maryland Facilities Management GIS Team
College Park, MD
08.2025 - 12.2025
- Collaborated with 2+ non-technical departments to identify needs, answer questions, and develop solutions tailored to different users.
- Maintained and audited records for 43,000+ specimens, ensuring accurate information, consistent classification, and organized documentation.
- Conducted quality control and data verification to identify and correct errors, demonstrating strong attention to detail and accuracy.
- Designed a database integrity system that reduced data-entry errors and saved more than 10 hours of staff workload per month.
- Communicated technical information to non-technical users and adapted workflows to improve usability and efficiency.
Community Gardens Intern
Maryland-National Capital Park and Planning Commission
, MD
06.2025 - 08.2025
- Coordinated with staff, volunteers, and community members to support daily program activities and ensure positive participant experiences.
- Mobilized and managed volunteer groups, providing clear instructions and coordinating responsibilities to keep activities organized and on schedule.
- Developed and distributed flyers, email campaigns, and newsletters to communicate program information and increase food donation locations by 50%.
- Created Standard Operating Procedures and written resources to improve consistency and make program processes easier for staff and participants to follow.
- Managed program resources and supplies while supporting daily administrative and operational needs.
- Conducted an independent study and presented findings to the Division Chief and 10 department heads, demonstrating strong written, verbal, and presentation skills.
AmeriCorps Member / Assistant Team Lead
American Conservation Experience
Flagstaff, AZ
10.2021 - 04.2022
- Worked collaboratively with diverse teams to complete projects safely, efficiently, and according to established standards.
- Served as Assistant Team Lead during a team transition, transferring best practices and field techniques between crews to maintain continuity and efficiency.
- Assisted with team coordination, safety meetings, and daily project organization.
- Communicated with visitors about conservation projects, safety procedures, and park activities while providing helpful and professional assistance.
- Adapted to changing priorities and worked effectively in demanding environments with limited supervision.
Education
Bachelor of Science - Geography, Geospatial Data Science, Remote Sensing of Environmental Change
University of Maryland
College Park05-2026
Skills
- Customer Service & Client Relations
- Conflict Resolution & Problem Solving
- Staff Training & Supervision
- Account & Records Management
- Phone & Email Communication
- Scheduling & Administrative Support
- Event Coordination
- Community Outreach
- Team Leadership & Collaboration
- Data Entry & Quality Control
- Written Communication
- Microsoft Office & Google Workspace
- ArcGIS Pro & Online
- Data Management & Organization
Affiliations
- Esri Young Professionals Network | Content Ambassador
- Presented a GIS project to a professional audience of 50+ professionals.
- Assisted with registration and logistics for the Federal GIS Conference 2026.
- Published a technical article on the Esri community platform.
Timeline
GIS Intern
University of Maryland Facilities Management GIS Team
08.2025 - 12.2025
Community Gardens Intern
Maryland-National Capital Park and Planning Commission
06.2025 - 08.2025
Front Desk Supervisor
Movement Gyms
08.2022 - Current
AmeriCorps Member / Assistant Team Lead
American Conservation Experience
10.2021 - 04.2022
Bachelor of Science - Geography, Geospatial Data Science, Remote Sensing of Environmental Change
University of Maryland