Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elizabeth Sher

Summary

Dynamic professional with a proven track record at Pearson VUE, enhancing team collaboration and optimizing workflows. Skilled in Microsoft Office and crisis management, I excel in performance tracking and effective communication. Successfully increased scorer efficiency by streamlining processes, demonstrating adaptability and teaching skills to English as a Second Language students.

Overview

19
19
years of professional experience

Work History

Scorer, Texas Telpas ESL Standardized Test

Pearson VUE
02.2025 - Current
  • Fostered open communication among colleagues, leading to more effective collaboration within the scoring team.
  • Increased scorer efficiency by streamlining workflows and optimizing organizational systems within the department.
  • Developed comprehensive reports highlighting patterns, trends, and areas for improvement in student performance data.
  • Provided timely and constructive feedback to students, promoting their understanding of assessment criteria.
  • Scored over 100 elementary school papers each hour. Scored mostly Second and Third grade exams. Followed rubrics for evaluating content, grammar and vocabulary.
  • Provided feedback to testing company as to how the tests assessed reading comprehension, grammatical consistency and clarity

Crisis Counselor

Crisis Text Line
08.2024 - Current

Listened to people who needed crisis intervention. Assessed immediate safety needs. Provided counseling, crisis intervention and daily living housing resources. Suggested to client legal, food aid and community social support group resources. Did not provide psychological counseling or therapy but made referrals if clients needed intervention advice.

Election Poll Worker

Nassau Board of Elections
10.2023 - Current

Instructed voters how to cast their ballots by entering their voting information. Helped set up personal computer devices, scanners and ballots for voters. Provided absentee ballots for voters upon request. Inspected documents so they would be set up to confirm to Nassau County Election regulations.

Librarian

Peninsula Public Library
09.2025 - 10.2025
  • Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
  • Instructed students on research techniques and use of online resources.
  • Maintained library databases to support accuracy and availability in circulation systems.
  • Located requested books on shelves and in library database and fetched items for patrons.
  • Assisted library patrons with resolving computer problems.
  • Managed reserve desk collection of reference materials.
  • Improved resource accessibility with introduction of digital archives.

Investigative Case Manager/Contact Intake Rep

Optum/ NYC Health and Hospitals
05.2020 - 11.2021

Completed thousands of contact intakes, case investigations for the administration of tracking COVID 19 cases or exposures. Escalated patient care to emergency services for life threatening COVID cases. Coordinated social service resources to New York City residents in immediate need of crisis counseling, food or legal assistance.

Librarian

Mount St Vincent College
02.2018 - 06.2019

Taught students how to use books to write their thesis statements and including supporting information for writing assignments. Tutored them how to use bibliographic citations to give credit to book authors. Supervised students so they would be focused on their academics while using the group study rooms. Supervised four student library assistants so the books would be placed on the correct subject locations. Taught reference assistants how to run the circulation and reference inquiry desks.

Information Literacy Adjunct Instructor

ASA Institute
01.2007 - 05.2009

Taught bibliographic citations, library book classification in Library of Congress Subject Headings and how to find course materials to foreign college undergraduates. Explained to students how to use the online card catalog to find subject specific resources for writing English papers. Explained to students how libraries would be useful places to find required readings for their courses. Taught from November 2007 terms to Spring 2008 and the next courses in Spring 2009.

Educational/Academic Orientation Briefings

Plaza College
02.2007 - 07.2007

Instructed college students on how to use library books to complete instructor assignments in the library using library books and librarian recommendations. Had college faculty demonstrate how to pick the appropriate reserve books so the students met course reading requirements. Tutored students on proper use of grammar and content to successfully complete their course requirements.

Education

Bachelor of Arts - Undeclared

Bard College 9-1986- 5-1988
Annandale On Hudson, New York

M.L.S. - Library Science

Queens College
Flushing, NY
06.2006

Bachelor of Science - Drama

Potsdam College of SUNY.
Potsdam, NY
12.1992

Skills

  • Flexibility
  • Teamwork and collaboration
  • Problem-solving abilities
  • Situational awareness
  • Time management
  • Reasoning
  • Multitasking
  • Leadership skills
  • Excellent communication
  • Attention to detail
  • Adaptability and flexibility
  • Microsoft office
  • Conflict de-escalation
  • Decision-making
  • Team collaboration
  • Critical thinking
  • Reliability
  • Relationship building
  • Crisis management
  • Collaborative approach
  • Performance tracking
  • Effective teamwork
  • Presentation

Languages

Spanish
Professional Working

Timeline

Librarian

Peninsula Public Library
09.2025 - 10.2025

Scorer, Texas Telpas ESL Standardized Test

Pearson VUE
02.2025 - Current

Crisis Counselor

Crisis Text Line
08.2024 - Current

Election Poll Worker

Nassau Board of Elections
10.2023 - Current

Investigative Case Manager/Contact Intake Rep

Optum/ NYC Health and Hospitals
05.2020 - 11.2021

Librarian

Mount St Vincent College
02.2018 - 06.2019

Educational/Academic Orientation Briefings

Plaza College
02.2007 - 07.2007

Information Literacy Adjunct Instructor

ASA Institute
01.2007 - 05.2009

Bachelor of Arts - Undeclared

Bard College 9-1986- 5-1988

M.L.S. - Library Science

Queens College

Bachelor of Science - Drama

Potsdam College of SUNY.
Elizabeth Sher