
Dynamic professional with a proven track record at Pearson VUE, enhancing team collaboration and optimizing workflows. Skilled in Microsoft Office and crisis management, I excel in performance tracking and effective communication. Successfully increased scorer efficiency by streamlining processes, demonstrating adaptability and teaching skills to English as a Second Language students.
Listened to people who needed crisis intervention. Assessed immediate safety needs. Provided counseling, crisis intervention and daily living housing resources. Suggested to client legal, food aid and community social support group resources. Did not provide psychological counseling or therapy but made referrals if clients needed intervention advice.
Instructed voters how to cast their ballots by entering their voting information. Helped set up personal computer devices, scanners and ballots for voters. Provided absentee ballots for voters upon request. Inspected documents so they would be set up to confirm to Nassau County Election regulations.
Completed thousands of contact intakes, case investigations for the administration of tracking COVID 19 cases or exposures. Escalated patient care to emergency services for life threatening COVID cases. Coordinated social service resources to New York City residents in immediate need of crisis counseling, food or legal assistance.
Taught students how to use books to write their thesis statements and including supporting information for writing assignments. Tutored them how to use bibliographic citations to give credit to book authors. Supervised students so they would be focused on their academics while using the group study rooms. Supervised four student library assistants so the books would be placed on the correct subject locations. Taught reference assistants how to run the circulation and reference inquiry desks.
Taught bibliographic citations, library book classification in Library of Congress Subject Headings and how to find course materials to foreign college undergraduates. Explained to students how to use the online card catalog to find subject specific resources for writing English papers. Explained to students how libraries would be useful places to find required readings for their courses. Taught from November 2007 terms to Spring 2008 and the next courses in Spring 2009.
Instructed college students on how to use library books to complete instructor assignments in the library using library books and librarian recommendations. Had college faculty demonstrate how to pick the appropriate reserve books so the students met course reading requirements. Tutored students on proper use of grammar and content to successfully complete their course requirements.