Hi, I’m
Elizabeth Shore
Marietta,GA
Summary
Proven leader at The Hartford, adept in people management and problem-solving, enhanced team productivity and individual performance through effective coaching and mentoring. Expert in navigating complex disability claims, ensuring timely processing and clear communication. Achieved a collaborative work environment by fostering respect and leveraging teamwork and collaboration skills.
Overview
9
years of professional experience
1
Certificate
Work History
The Hartford
Long Term Disability Team Leader
09.2008 - 04.2010
Job overview
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
The Hartford
Long Term Disability Specialist
09.2002 - 09.2008
Job overview
- Effectively communicated complex information about disability benefits programs to a diverse clientele, ensuring that all individuals had a clear understanding of their entitlements and available resources.
- Evaluated disability claims for eligibility, ensuring accurate and timely processing of applications.
- Managed complex cases involving multiple diagnoses or challenging circumstances, demonstrating exceptional problem-solving skills in navigating logistical hurdles.
- Assisted clients in understanding their rights and responsibilities under the Social Security Disability program.
- Served as a liaison between clients and government agencies to help expedite benefit approvals when necessary, advocating effectively on behalf of those seeking assistance through the disability benefits system.
- Conducted thorough case reviews, maintaining detailed records for each claimant''s application process.
The Hartford
Long Term Disability Analyst
11.2000 - 09.2002
Education
Georgia State UniversityAtlanta, GA
Master of Science from Kinesiology And Health/Exercise Physiology
08.1999
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- People Management
- Staff Training
- Coaching and Mentoring
Certification
Certificate of Gerontolgy from Kennesaw State University
Timeline
Long Term Disability Team Leader
The Hartford
09.2008 - 04.2010
Long Term Disability Specialist
The Hartford
09.2002 - 09.2008
Long Term Disability Analyst
The Hartford
11.2000 - 09.2002
Georgia State University
Master of Science from Kinesiology And Health/Exercise Physiology
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