Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elizabeth Sierra

Santa Ana,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

27
27
years of professional experience

Work History

Customer Service Representative

Farmers Insurance-Bosco Morales
Orange, CA
05.2019 - 03.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Store Manager

Don Roberto Jewelers
Santa Ana, California
08.1997 - 04.2009
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed daily banking activities such as deposits and withdrawals.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Prepared weekly schedules to verify proper floor coverage within policy guidelines.
  • Recruited, trained and supervised new employees.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Delivered excellent customer service and adhered to standard practices to maximize sales.

Education

BBA - Business Administration

Escuela Bancaria Y Comercial
Mexico City
07-1987

Skills

  • Positive and professional
  • Customer Relations
  • Clerical Support
  • Adaptive team player
  • Administrative Support
  • Retail sales customer service
  • Computer Proficiency
  • Staff Training

Languages

English
Professional
Spanish
Professional

Timeline

Customer Service Representative

Farmers Insurance-Bosco Morales
05.2019 - 03.2024

Store Manager

Don Roberto Jewelers
08.1997 - 04.2009

BBA - Business Administration

Escuela Bancaria Y Comercial

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Elizabeth Sierra