Head of Client Services
H. Boisch Solutions
01.2016 - 01.2022
Hi, I’m
Elizabeth Silva
Austin,TX
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Summary
Professional and compassionate MFT graduate student with a broad scope of life experience and a strong theoretical understanding of various therapeutic modalities. Motivated to empower clients to improve relationships, overcome challenges, and heal from trauma. Eager to collaborate with mental health professionals to provide comprehensive and holistic treatment to the members of the community.
Education
Alliant International University, CSPPSan Diego
Master of Arts from Marriage And Family Therapy
05.2024
National UniversitySan Diego, CA
Bachelor of Arts from Psychology
12.2021
Skills
- Empathy
- Active Listening
- Adaptive Communication
- Optimistic Outlook
- Self-Awareness
- Critical Thinking
- Cultural Sensitivity
- Time Management
Work History
H. Boisch Solutions
Head of Client Services
01.2016 - 01.2022
Job overview
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Participated in hiring, training, development, mentoring, and retention of staff members.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
US Embassy
Community Liaison Coordinator
09.2014 - 09.2016
Job overview
- Provided support to US government employees and family members at the U.S. Embassy in Mexico City from pre-arrival guidance through departure preparation.
- Identified the community's needs and responded with effective programming, resources, and referrals to promote community spirit and enhance morale.
- Maintained a high degree of confidentiality for sensitive information.
Beuligmann Relocation Services
Relocation Specialist
08.2011 - 08.2013
Job overview
- Provided personalized guidance and assistance in all matters concerning military family relocation to Rio de Janeiro, Brazil, including apartment rental, school registration, local services referrals, and overall familiarization with the area and culture.
- Provided assistance and instructions for establishing accounts with local banks, utility, cable, and internet services.
- Served as intercessor between service family and landlord, acting as the service family representative in screening both short and long-term apartments and negotiating contract terms.
Timeline
Community Liaison Coordinator
US Embassy
09.2014 - 09.2016
Relocation Specialist
Beuligmann Relocation Services
08.2011 - 08.2013
Alliant International University, CSPP
Master of Arts from Marriage And Family Therapy
National University
Bachelor of Arts from Psychology
Volunteer Experience
Crisis Text Line
Overview
10
years of professional experience
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