ELIZABETH SILVER FAGAN
COLLEGEVILLE,PA
Summary
Dynamic Account Manager with a proven track record at Emser Tile, excelling in expanding product lines and securing new business. Skilled in design and estimating, I foster strong relationships with builders and contractors, driving sales growth and enhancing customer satisfaction. Proficient in Salesforce and Microsoft Excel, I deliver results through strategic planning and execution.
Overview
12
12
years of professional experience
Work History
Account Manager
Akropolis Marble & Granite
Colmar, PA
05.2025 - Current
- Open new accounts and secure new opportunities and business.
- Work with builders and contractors in specifying products.
- Maintain and build business through a positive relationship.
- Use sales force to track and build business.
Sales National Builder
Emser Tile
Oaks, PA
03.2023 - 04.2025
- Maintained and expanded product lines for national builders in PA, NJ & DE.
- Worked with contractors and builders in specifying products.
- Designed and built five showrooms.
- Use Salesforce to track and build business.
- Organized and ran product line reviews to maintain and expand business.
Assistant Manager
Tile Shop
Deptford, NJ
03.2021 - 01.2023
- Worked directly with retail customers and contractors to increase daily sales.
- Trained team members, increasing sales and customer service experience.
- Managed monthly sales goals and product knowledge seminars.
- Worked forklift in warehouse.
Owner/Store Manager
M&J Tile Vault
Port Richmond, Philadelphia
07.2019 - 02.2021
- Designed and ran showroom and warehouse.
- Secured accounts with vendors, followed entire order process until delivery.
- Opened and maintained accounts with Philadelphia builders and contractors.
- Sold complete package from flooring, tile to countertops.
Contractor/Builder/Commercial Sales
MSI Surfaces
Philadelphia, PA
11.2016 - 06.2019
- Created Philadelphia territory opening new accounts for direct purchase.
- Built lasting relationships with new accounts.
- Worked directly with Edison warehouse to manage orders.
- Responded promptly to customers, resolved issues and cultivated long-term relationships.
PSE
Lowe's
Philadelphia, PA
01.2016 - 11.2016
- Responsible for selling HVAC, fencing, roofing and windows to residential and commercial customers.
- Work with Lowe's team departments.
- Follow sale from purchase to installation.
- Technical knowledge and understanding of all products.
Sales Representative
Avalon Flooring
South Philadelphia/Cherry Hill
10.2013 - 11.2015
- Worked with homeowners and contractors maintaining monthly sales of $85-100+K.
- Increased product knowledge and installation skills.
- Worked on the contractor desk as well as general sales floor.
- Responsible for Avalon bringing stock into South Philly warehouse for direct sales.
Education
BFA - Medical Illustration
RIT & U of R
Rochester, NY05.1983
Skills
- Tile
- Waterproofing
- Estimating
- Design
- Purchasing
- Microsoft
- Excel
- Forklift
References
- Geoff Graydon, Owner, Builder Flooring Surfaces, 610-235-1137
- Phil Varlese, A&D Sales, Artistic Tile, 609-372-7078
Timeline
Account Manager
Akropolis Marble & Granite
05.2025 - Current
Sales National Builder
Emser Tile
03.2023 - 04.2025
Assistant Manager
Tile Shop
03.2021 - 01.2023
Owner/Store Manager
M&J Tile Vault
07.2019 - 02.2021
Contractor/Builder/Commercial Sales
MSI Surfaces
11.2016 - 06.2019
PSE
Lowe's
01.2016 - 11.2016
Sales Representative
Avalon Flooring
10.2013 - 11.2015
BFA - Medical Illustration
RIT & U of R