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Elizabeth Slionski
Mechanicsville,VA
Work Preference
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and property management, notably with Airbnb. Proven ability to enhance guest satisfaction through effective problem-solving and exceptional communication skills. Strong organizational capabilities ensure seamless operations, while a solid work ethic drives consistent results in fast-paced environments.
Overview
20
20
years of professional experience
Work History
AirBnb Host & Property Manager
AirBnb
Rincon, PR
09.2023 - 08.2025
- Managed guest communications and inquiries throughout the booking process.
- Utilized Airbnb platform tools for listing management and calendar organization.
- Oversaw check-in and check-out processes to ensure seamless transitions for guests.
- Resolved guest issues promptly to enhance overall satisfaction during stays.
- Maintained property standards through regular inspections and quality control measures.
- Maintained an organized system for tracking bookings, payments, cancellations, reviews.
- Resolved customer service issues quickly and professionally when they arose.
- Created detailed listings on Airbnb with photos and accurate descriptions of the property amenities.
- Organized and maintained a clean, safe, and inviting environment for guests.
- Responded to guest inquiries in a timely manner by phone, email, or text.
Server
Crazy Beans Miller Place
Miller Place, NY
03.2022 - 04.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Stay at Home Mom
Nationwide
Bohemia, NY
05.2011 - 03.2022
- Stayed home caring for my 3 young children.
Bartender/Server/Keyholder
Tortilla Flats
Toronto, On, Canada , Ontario
07.2009 - 04.2011
- Supervised serving staff to drive high level of hospitality and food excellence.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Trained and acclimated new servers to restaurant's culture and operations.
- Managed tables throughout dining room to execute service at highest level.
- Maintained thorough knowledge of menu to describe dining options.
- Directed and assisted in general dining room cleaning and sanitation.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Managed 3-4 servers and staff members to effectively foster team-oriented environment.
- Calculated charges, issued table checks and collected payments from customers.
Customer Service Representative
Bell Sympatico
Ottawa, On, Canada , Ontario
03.2008 - 06.2009
- Inbound Customer Service Rep
- Handled Billing issues.
- Handled Service start up, as well as service cancellation for customers.
- Handled customer payments, refunds, discounts.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Representative
Resolve Corporation
Ottawa, On, Canada, Ontario
01.2006 - 02.2008
- Inbound Customer Service Call Center Rep
- Wageworks - Handling customers employment based healthcare claims.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Rideau High School
Ottawa, On, Canada06.2002
Skills
- Detail oriented
- Strong organizational skills
- Effective problem solving
- Exceptional verbal and written communication
- Excellent customer service skills
- Punctual
- Inbound customer service experience
- Call center customer service experience
- Strong work ethic
- Computer skills
Education and Training
other
Timeline
AirBnb Host & Property Manager
AirBnb
09.2023 - 08.2025
Server
Crazy Beans Miller Place
03.2022 - 04.2023
Stay at Home Mom
Nationwide
05.2011 - 03.2022
Bartender/Server/Keyholder
Tortilla Flats
07.2009 - 04.2011
Customer Service Representative
Bell Sympatico
03.2008 - 06.2009
Customer Service Representative
Resolve Corporation
01.2006 - 02.2008
High School Diploma -
Rideau High School