Janeese Summers
Rexburg,ID
Summary
Friendly, adaptable, and service-oriented professional with experience in hospitality, education, and small-business operations. Strong communication skills and the ability to stay calm under pressure. Passionate about creating a welcoming, smooth experience for travelers.
Overview
3
3
years of post-secondary education
28
28
years of professional experience
Work History
Airbnb Host & Property Manager
Self-Employed
Island Park, Idaho
12.2018 - Current
- Manage all aspects of Airbnb operations including bookings, check-ins, guest communication, and issue resolution.
- Maintained super host status by consistently receiving top guest ratings through excellent service.
- Achieved high guest satisfaction through prompt responses and supportive interactions.
- Resolved guest issues and special requests promptly.
- Responded to guest inquiries in a timely manner by phone, email, or text.
- Coordinated cleaning and property upkeep schedules to deliver consistently polished guest experiences.
- Advised guests on attractions in the local area based on their interests.
- Responded to and resolved guest issues or complaints.
- Stayed up-to-date on industry trends so that best practices could be implemented.
Owner & Photographer
The Picture Place
Rexburg, ID
09.2002 - 11.2012
- Built and operated a successful photography business with a customer-first approach.
- Delivered professional service by actively listening to client needs and providing tailored support.
- Coordinated scheduling, marketing, finances, and client communication to ensure seamless operations.
Bank Teller
US Bank
Rexburg, ID
08.1999 - 06.2002
- Processed customer transactions, ensuring accuracy and efficiency in deposits, withdrawals, check cashing, and loan payments.
- Provided excellent customer service by answering questions, resolving concerns, and assisting customers with banking needs.
- Delivered customer service by answering questions, resolving concerns, and assisting with banking needs to enhance customer satisfaction.
- Balanced cash drawer daily and maintained accurate transaction records.
- Assessed customer needs and referred to suitable banking products and services to promote effective solutions.
- Assessed and identified specific customer needs during interactions. and referred them to appropriate banking products and services.
- Maintained strict confidentiality of customer financial information.
- Followed banking policies, procedures, and regulatory requirements.
Instructor
Juvenile Detention Center
Rexburg , ID
04.1999 - 08.1999
- Taught and supervised youth, fostering a structured educational environment that supported engagement and learning.
- Applied communication and conflict-resolution skills to create and maintain calm learning spaces, enhancing student focus and participation.
- Instructed detained youth in core classroom subjects within secure juvenile facility.
- Developed lesson plans aligned with student needs and detention center schedules.
- Monitored student behavior and enforced classroom expectations in secure settings.
Education
Associate of Arts - Recreation Education
BYU Idaho, Rexburg ID, 83440
Rexburg , ID 09.1996 - 04.1999
Skills
- Booking management
- Property Management
- Guest Safety Management
- Property Marketing
- Customer Service & Guest Relations
- Clear and Professional Communication
- Conflict Resolution and Problem Solving
- Multitasking in Busy Environments
- Organizational Strength and Professionalism
Personal Information
I have been married for 27 years. I have four children and one grandchild
Hobbies & Interests
•Traveling
• Exercise
• Photography
• Baking
• Spending time in the outdoors
Timeline
Airbnb Host & Property Manager
Self-Employed
12.2018 - Current
Owner & Photographer
The Picture Place
09.2002 - 11.2012
Bank Teller
US Bank
08.1999 - 06.2002
Instructor
Juvenile Detention Center
04.1999 - 08.1999
Associate of Arts - Recreation Education
BYU Idaho, Rexburg ID, 83440
09.1996 - 04.1999