Briana Naim
Winter Garden
Summary
Driven and dependable college student pursuing a Bachelor's degree in Business Management with experience in property management, hospitality, and real estate marketing. Skilled in customer service, client communication, and coordinating daily operations while maintaining a professional and welcoming environment. Known for taking initiative, staying organized, and building positive relationships with clients, guests, and team members.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Airbnb Property Manager Co-host
Naim Group Properties
Winter Garden
06.2024 - Current
- Managed guest communications across 14 vacation rental properties, delivering prompt and professional customer service to enhance guest satisfaction.
- Greet guests upon arrival and provide information about the property and local area.
- Build positive relationships with guests and provide personalized service to enhance satisfaction and encourage repeat bookings.
- Coordinate check-in and check-out processes for guests.
- Assisted in marketing efforts by creating engaging content for social media platforms to attract potential guests.
- Manage tenant communications to address concerns and resolve issues promptly.
- Manage guest communication through messaging platforms and email.
- Maintain property cleanliness and organized supplies for guests.
- Resolved guest issues and provided timely support during their stay to ensure a positive experience.
- Assist in creating appealing property listings with high-quality photos.
- Collaborate with cleaning staff to schedule turnover between bookings.
Real Estate Marketing Assistant
Naim Real Estate Group
Celebration
05.2023 - 08.2024
- Created social media content and promotional videos to increase brand awareness and property exposure.
- Collaborated with real estate agents to market listings, pending sales, and sold properties according to their preferences and branding.
- Maintained professional communication with agents and coordinated marketing requests while meeting deadlines.
- Designed engaging digital content to attract potential buyers and strengthen online presence.
- Assisted with marketing strategies that supported lead generation and client engagement.
Education
Bachelor of Science - Business Management
University of South Florida
Tampa, FL05-2028
Skills
- Customer service
- Social media marketing
- Content creation
- Property management
- Relationship building
- Booking management
- Project coordination
- Task prioritization
- Property maintenance
- Communication skills
- Reliability
Languages
English
Native/ Bilingual
Spanish
Full Professional
Certification
- Food Handler Certification
Timeline
Airbnb Property Manager Co-host
Naim Group Properties
06.2024 - Current
Real Estate Marketing Assistant
Naim Real Estate Group
05.2023 - 08.2024
Bachelor of Science - Business Management
University of South Florida