Sara Martinez
Atlanta,GA
Summary
Professional with solid background in sales management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in communications, strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in any type of environment.
Overview
7
7
years of professional experience
Work History
Airbnb Host/Assistant Property Manager
Airbnb
05.2022 - Current
- Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
Assistant Sales Manager
Multitax
05.2023 - 11.2025
- Developed training programs to enhance sales team performance and product knowledge.
- Analyzed market trends to identify opportunities for business growth and strategic positioning.
- Streamlined sales processes, improving efficiency and reducing response times to client inquiries.
- Conducted product demonstrations to educate customers on features and benefits.
- Collaborated with marketing teams to develop effective promotional strategies.
Private Nanny
AuPair USA
04.2021 - 04.2022
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Implemented daily routines for optimal child development and created a structured environment.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
- Implemented behavioral management strategies to encourage positive actions.
Operations Manager
Forever 21
12.2019 - 02.2021
- Managed inventory and supplies to achieve timely and accurate delivery of goods and services.
- Handled the staff work hours and schedules.
- Developed and established relations to meet and exceed the customers needs.
- Managed and helped in every area to ensure the businesses were running smoothly.
- Streamlined daily operations to enhance service efficiency and customer satisfaction.
- Developed training programs for new employees, ensuring adherence to safety protocols and operational standards.
Assistant General Manager
Concentrix
09.2018 - 11.2019
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased customer satisfaction by addressing and resolving concerns.
- Expanded customer base through cold calling, networking, and relationship building.
- Developed and implemented training programs for staff to enhance service quality.
- Led daily operations to ensure optimal facility performance and member satisfaction.
Education
High School Diploma -
Inter American High School
Bogota, COLAssociate of Business Administration - Business Administration
EAN University School of Business Administration
Bogota, COLSkills
- Adaptable and Flexible
- Sales
- Teamwork and Collaboration
- Technologically Proficient
- Customer Relations
- Customer Service
- Business Administration
- Bilingual
- Booking management
- Exceptional communication
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Assistant Sales Manager
Multitax
05.2023 - 11.2025
Airbnb Host/Assistant Property Manager
Airbnb
05.2022 - Current
Private Nanny
AuPair USA
04.2021 - 04.2022
Operations Manager
Forever 21
12.2019 - 02.2021
Assistant General Manager
Concentrix
09.2018 - 11.2019
High School Diploma -
Inter American High School
Associate of Business Administration - Business Administration
EAN University School of Business Administration