Amy Sutton
St. Petersburg,FL
Summary
Career transition into remote AI roles, leveraging 34 years of customer service expertise. Proven ability to adapt quickly and learn new technologies. Strong problem-solving skills and logical thinking enhance operational efficiency. Background in hospitality and property management provides a unique perspective on client relations and service delivery.
Overview
8
8
years of professional experience
Work History
Airbnb Host/Assistant Property Manager
Clearbay Rentals
Clearwater Beach, FL
01.2020 - 10.2024
- Advised housekeeping staff on rooms vacated and ready for cleaning.
- Coordinated interdepartmental efforts to ensure seamless operations.
- Greeted guests upon arrival, providing information on property and local attractions.
- Maintained client accounts by recording and updating personal and financial information.
- Responded promptly to guest inquiries via phone, email, or text.
- Conducted regular property inspections before guest arrivals to meet safety standards.
- Created detailed Airbnb listings with accurate descriptions and engaging photos.
- Explained operation of amenities including TV remote, heating/cooling systems, and WiFi.
Intake Specialist
Second Time Treasures
Clearwater, FL
01.2017 - 01.2020
- Coordinated schedules and appointments, sending reminders for upcoming dates.
- Researched and updated customer records within database system.
- Verified data accuracy through cross-referencing with source documents.
- Organized and maintained documents, files, and records for easy access.
- Monitored inventory levels and placed orders to ensure sufficient stock.
- Executed opening, closing, and shift change functions to uphold operational standards daily.
Education
High School Diploma -
Barrington High School
Barrington, RI06-1994
Skills
- Property management and guest relations
- Housekeeping coordination and cleaning standards
- Safety inspections and attention to detail
- Listing optimization and customer service
- Problem solving and conflict resolution
- Time management and multitasking capacity
- Organizational skills and relationship building
- Written communication and guest experiences
Languages
English
Professional
Timeline
Airbnb Host/Assistant Property Manager
Clearbay Rentals
01.2020 - 10.2024
Intake Specialist
Second Time Treasures
01.2017 - 01.2020
High School Diploma -
Barrington High School
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