Collette Douglas
Self
Manassas,VA
2
Languages
25
years of professional experience
Friendly and detail-oriented professional with a strong background in hospitality and guest services, prepared to deliver exceptional experiences. Skilled in managing reservations, maintaining property standards, and ensuring guest satisfaction. Known for effective teamwork, adaptability, and problem-solving abilities. Reliable and results-driven, with a keen eye for enhancing guest experiences and maximizing value, customer satisfaction, and retention.
Work History
Airbnb Host and Property Manager
4 Years 9 Months- Coordinated property listings on multiple platforms to maximize visibility and bookings.
- Implemented dynamic pricing strategies based on market trends to optimize revenue potential.
- Managed guest communications, ensuring timely responses and high satisfaction levels.
- Developed comprehensive house manuals to enhance guest experience and streamline check-in processes.
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
Front Desk Client Coordinator
1 Year- Greeted guests warmly daily, serving as the primary point of contact to enhance community involvement.
- Executed precise data entry in internal software systems, ensuring accurate guest information and streamlined check-in and payment processes, leading to improved guest satisfaction and retention.
- Managed and resolved customer inquiries and concerns promptly, providing exemplary administrative support and maintaining positive brand image to enhance client longevity.
Realtor
1 Year- Conducted market research to identify emerging trends and client preferences, yielding insights that informed strategic property listings and positioning.
- Created engaging content for social media platforms, collaborating with teams and agencies to ensure consistency and relevance across all materials.
- Utilized data-driven insights to provide clients with tailored property recommendations, resulting in a faster leasing cycle.
- Developed and maintained client relationships, ensuring seamless leasing experiences that fostered loyalty and encouraged repeat business.
- Created engaging content for various social media platforms, collaborating with internal teams and external agencies to ensure material consistency and relevance.
Sales Consultant
2 Years- Established and led a sales team of 200+ consultants, increasing sales through strategic social media marketing and enhanced team engagement.
- Maximized sales opportunities by offering customized solutions to clients, resulting in increased upsell transactions.
- Drove business growth by establishing and leading a sales team of 200+ consultants, increasing sales through strategic social media marketing and team engagement.
- Managed relationships and tracked progress using company CRM software, optimizing marketing strategies to expand brand market presence.
- Created effective sales collateral, presentations, and promotional materials in collaboration with management and downline sales teams to enhance marketing capabilities.
Pre-school Teacher
1 Year- Led classroom of nearly 20 children, organizing and executing daily activities and weekly curriculum, achieving academic and developmental milestones that prepared students for grade school.
- Designed and implemented engaging curriculum that increased parent satisfaction through enhanced communication and visibility into student progress, fostering supportive dialogue between parents and staff.
- Built strong relationships among educators and families to enhance collaboration and support.
Telephone Solicitor
1 Year- Engaged alumni through tailored cold calls, contributing to annual fundraising goals and increasing donations during the campaign.
- Cultivated long-term relationships with alumni, enhancing donor engagement and fostering repeat contributions.
- Updated and maintained alumni records using proprietary software, ensuring data integrity and improving the association’s communication effectiveness.
Customer Service Associate
2 Years- Provided exceptional customer service by greeting customers and assisting with purchases, contributing to increased upsell activity and repeat business.
- Managed register transactions with precision, ensuring fast, accurate service and consistently achieving a 100% accuracy rate in cash handling.
- Resolved customer concerns promptly, leading to improved satisfaction with products and services.
- Prepared deli menu items, stocked shelves, maintained a clean market environment, and handled fuel, alcohol, and tobacco transactions while adhering to safety guidelines and federal law.
Education
Bachelor of Science - Business Management
Skills
Property management software
Revenue optimization
Real estate leasing
Property management
Guest experience management
Customer service
Social media engagement
Scheduling coordination
Problem solving
Interpersonal communication
Microsoft Office
Sales and marketing analysis
LANGUAGES
English: Fluent
Spanish: Basic
Timeline
Airbnb Host and Property Manager
Self
11.2021 - CurrentRead More
Front Desk Client Coordinator
YMCA
01.2019 - 01.2020Read More
Realtor
William Raveis Realty
01.2019 - 01.2020Read More
Sales Consultant
Jamberry Nails, International
01.2014 - 01.2016Read More
Pre-school Teacher
Montessori of Minot
01.2011 - 01.2012Read More
Telephone Solicitor
University of Tennessee Alumni Association
01.2004 - 01.2005Read More
Customer Service Associate
Wawa
01.2002 - 01.2004Read More
Minot State University
Bachelor of Science from Business Management
Read More