Emily Strouse
Boalsburg,PA
Summary
Quality-focused and customer focused Property Manager with genuine care for providing the best accommodations for guests traveling into the area. Focusing on attracting new guests and gaining long-term return guests. Providing excellent communication to all guests, to ensure comfort and resolving any issues in a timely manner to guarantee satisfaction.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Property Manager / Airbnb Host
Self Employed / AirBnb
09.2019 - Current
- Managed guest communications and resolved inquiries promptly.
- Coordinated property maintenance and scheduled repairs efficiently.
- Developed marketing strategies to enhance property visibility online.
- Managed / completed all cleaning and turnovers between guests
- Maintained a 4.8 guest satisfaction rating with over 500 reviews between seven properties
- Achieved Super Host status every quarter since becoming a host in 2019
- Streamlined booking processes using advanced reservation systems.
- Conducted regular property inspections ensuring compliance with safety standards.
- Implemented pricing strategies based on market trends and demand analysis.
- Facilitated check-ins and check-outs while providing excellent customer service.
- Cultivated positive relationships with local vendors and service providers.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Collected monthly assessments, rental fees, deposits and payments.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Exercised direct supervision over property staff.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Coordinated cleaning schedules and maintenance for optimal property presentation.
Sales Development Manager
Ecolab
Saint Paul, MN
01.2016 - 01.2020
- Developed sales strategies to enhance relationships between Ecolab sales and service team and US Foods distribution teams
- Covered a large geographical map to sell new business throughout New Jersey, Northeastern Pennsylvania, Southeastern Pennsylvania, and Central Pennsylvania
- Managed and coordinated new installations between restaurant management and internal service team.
- Educated internal service team and external sales team (US foods distribution) on new programs and solutions being developed for customers
- Managed client relationships to ensure satisfaction and repeat business.
- Met and exceeded yearly budgets and sales expectations year over year
Territory Sales Manager
Ecolab
State College, Pennsylvania
05.2006 - 01.2016
- Maintained and built relationships with established customers, developed business within by providing new solutions to enhance their business
- Selling new cleaning solutions to hotels, restaurants, healthcare, and schools within my territory.
- Developed strong professional relationships with coworkers to grow business together and develop a successful and thriving environment for all members on our team.
- Attended monthly meetings to learn new products, then to present and sell them to customers and our service team.
- Traveled to Saint Paul to meet with upper management several times to develop personal growth
- Met set sales goals, initiatives, and budgets consistently.
- Achieved Territory Manager of the Year from the Harrisburg District.
- Receive promotion from excelling at this job, and learning to teach and manage coworkers in outside sales team
Education
Bachelor of Science - Hotel, Restaurant, And Institutional Management
Pennsylvania State University
University Park, PA 09.2002 - 05.2006
Skills
- Property management
- Guest communication
- Market analysis
- Financial recordkeeping
- Customer relationship management
- Attention to detail
- Customer service-focused
Affiliations
- Personal shopping for elderly / homebound individuals
References
References available upon request.
Timeline
Property Manager / Airbnb Host
Self Employed / AirBnb
09.2019 - Current
Sales Development Manager
Ecolab
01.2016 - 01.2020
Territory Sales Manager
Ecolab
05.2006 - 01.2016
Bachelor of Science - Hotel, Restaurant, And Institutional Management
Pennsylvania State University
09.2002 - 05.2006