Hi, I’m
Elizabeth Sloper
Cedar,MN
Summary
Inside Sales Representative accomplished at cultivating productive customer relations and building loyalty with exceptional service and product offerings. Brings career sales success and drives dramatic revenue growth; over 2.5 million in sales alone in 2021. I have worked at JH Larson for 2 years, taking care of a large customer base as an Inside Sales personnel. I dabbled in Outside Sales for 1 year while maintaining my full time position as Inside Sales. It made me appreciate serving customers from inside of walls even more. Previously, I worked at Graybar Electric for 9 years, working my way up from warehouse employee to Senior Quotation’s Specialist. Catching on and learning roles in different positions is no issue. I was the go to person to help train, and answer any questions new employees had about the system, or products. I am not afraid to take initiative. I have solid relationships with Olympia Tech and J Becher. My knowledge of the market, electrical products, part numbers, and your competition, makes me an excellent addition to your team!
Overview
9
years of professional experience
Work History
JH LARSONPLYMOUTH, United States
Inside Sales Representative
07.2020 - Current
Job overview
- Exceeded sales goal by 243% in 2021.
- Exceeded profit goal by 180% in 2021.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Answered customers' questions regarding products, prices and availability.
Graybar ElectricBrooklyn Park, MN
Customer Service Representative - Comm/Data
12.2018 - 04.2020
Job overview
- Ensure every customer experience is top notch in quality
- Handled incoming and outgoing customer calls and written correspondence in a professional, timely manner
- Provide support on product selection and application
- Coordinated customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims
Graybar ElectricMinneapolis, MN
Sr. Quotation's Specialist
12.2013 - 12.2018
Job overview
- Prepare cost estimates of materials requested by Sales, Customer Service Representatives, Stock
- Maintenance, and others
- Compile and organize bills of material, utilizing knowledge of products to be manufactured and available service solutions; compare competing manufacturers' bills of material to determine the best solution for a customer
- Contact manufacturers directly or through local representatives to obtain best cost information
- Compute cost/price estimates for materials using a variety of criteria, such as inventory availability, competitive position, price validity, and other logistical considerations
Graybar ElectricMinneapolis, MN
Counter Service Representative
09.2012 - 09.2013
Job overview
- Saw that every customer experience met quality standards as defined by the customer
- Handled all incoming and outgoing customer telephone calls in a courteous and professional manner
- Coordinated the prompt handling of all customer service requests, including order entry, pricing, expediting, billing, order maintenance, credit, and claims
- Ensured timely responses to customers
- Participated in Continuous Improvement Teams in an effort to limit rework and improve services.
- Managed customer relations and customer service through daily communication and interaction.
Skills
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Customer Data Confidentiality
- Data Entry and Maintenance
- Customer Retention Strategies
- High-Volume Environments
- Calm and Professional Under Pressure
- 8 years of experience in SAP
Timeline
Inside Sales Representative
JH LARSON
07.2020 - Current
Customer Service Representative - Comm/Data
Graybar Electric
12.2018 - 04.2020
Sr. Quotation's Specialist
Graybar Electric
12.2013 - 12.2018
Counter Service Representative
Graybar Electric
09.2012 - 09.2013