Sewing and gardening are my hobbies
Elizabeth Smart
Wesley Chapel, Fl,FL
Summary
Dynamic Special Services Tech with GTE/Verizon/Frontier, adept at diagnosing technical issues and enhancing system performance. Recognized for exceptional customer service and attention to detail, I successfully mentored junior technicians and streamlined processes, significantly reducing service disruptions while thriving under pressure. Committed to delivering optimal service and fostering team collaboration.
Overview
23
23
years of professional experience
Work History
Special Services Tech
GTE/Verizon/Frontier
09.1996 - 01.2020
- Diagnosed and resolved technical issues to ensure optimal service delivery for customers.
- Conducted routine maintenance on telecommunications equipment, enhancing system reliability and performance.
- Collaborated with cross-functional teams to implement improved processes and reduce service disruptions.
- Mentored junior technicians, providing training on troubleshooting techniques and customer interaction standards.
Education
GED -
Wilkesboro High School
North Wilkesboro, NCSkills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
Interests
Timeline
Special Services Tech
GTE/Verizon/Frontier
09.1996 - 01.2020
GED -
Wilkesboro High School