Elizabeth Smith
Charlotte,NC
Summary
Dynamic Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.
Overview
8
8
years of professional experience
Work History
Account Executive
Elite Flooring
11.2023 - Current
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
Account Manager
Fetch Package
06.2022 - 11.2023
- Built and strengthened long-lasting client relationships.
- Oversaw 70+ clients in multiple markets.
- Suggested solutions and innovative ideas to meet client needs.
- Partnered with internal resources to present additional value and expertise to clients.
- Met with clients to discuss and ascertain needs, tailor solutions, and assist in closing close deals.
Business Manager
Olympus Property
05.2021 - 06.2022
- Researched industry and marketplace trends to enhance sales techniques, meet customer needs and began unit renovations to remain competitive in market.
- Developed, reviewed and submitted property operating and capital budgets.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Reduced budgeted expenses by 10% from Q1 to Q2.
Property Manager
RKW Residential
08.2020 - 05.2021
- Interview, hire, train and supervise property staff.
- Plan and prepare associate work schedules. Assign tasks and delegate work, monitor progress and appraise work performance.
- Completed all monthly financial and owner reporting prior to deadline.
- Efficiently processed invoices.
- Maintained occupancy of 94% or higher.
Assistant Property Manager
RKW Residential
08.2017 - 07.2020
- Implemented business strategies to increase tenant satisfaction and reduce
- Prepare files for legal proceedings, keeping track of court dates.
- Assisted in takeovers, training new employees, and worked as resource for employees.
- Performed file audits.
- Oversee delinquency - collecting over 90% of rent by 5th of each month.
Leasing Consultant
RKW Residential
09.2016 - 08.2017
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Toured perspective residents - maintaining over 55% closing ratio.
- Performed background checks on all applicants.
Education
High School Diploma -
Forest Hills High School
Marshville, NC06.2016
Skills
- Proficient in OneSite
- Communication
- Problem solving
- Proficient in Microsoft Software such as Word, Excel, and Teams
- Customer service
References
- Taylor Dowse (770) 402-6097
- April Kiker (704) 499-2148
- Alexia Polyviou (704) 352-0849
Timeline
Account Executive
Elite Flooring
11.2023 - Current
Account Manager
Fetch Package
06.2022 - 11.2023
Business Manager
Olympus Property
05.2021 - 06.2022
Property Manager
RKW Residential
08.2020 - 05.2021
Assistant Property Manager
RKW Residential
08.2017 - 07.2020
Leasing Consultant
RKW Residential
09.2016 - 08.2017
High School Diploma -
Forest Hills High School
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