Elizabeth Solonche

Managed wholesale accounts, performed general office duties, developed products, and updated website to enhance customer engagement.

Purchased supplies, maintained QuickBooks data, paid vendors, wrote correspondence, and acquired raw materials to ensure seamless operations.

Processed and shipped orders while providing customer support to resolve inquiries and improve client satisfaction.

Made product, bottled, labeled and maintained stock.

Ornately decorated custom cakes to meet client specifications and preferences.

• Prepared a variety of baked goods following established recipes and quality standards.
• Maintained stock levels for cold cases to ensure product availability.
• Monitored freezer inventory, priced, packaged, and labeled baked goods for customer accessibility.
• Received and processed customer orders promptly via phone and in person.
• Maintained clean, organized workspace while adhering to food service standards for optimal safety.

• Collaborated with sales team to develop and implement effective sales strategies, enhancing overall team performance.
• Liaised between outside sales representatives and accounts, streamlining communication to optimize customer service.
• Managed customer accounts, ensuring accurate records in CRM system for improved data integrity.
• Responded to customer inquiries and resolved issues promptly and professionally.
• Built strong relationships with clients to enhance customer loyalty and retention.
• Provided customers with product information, pricing and availability.